Peter Berry PC.dp

Experience

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  Virgin Media

  Sept 1999 - Nov 2007

  Responsible for all commission payments for Field Operations and third party invoicing. Managing a team of 9 analysts and ensuring all payment processes were compliant to the Sarbanes Oxley actManaging contractor relationships and ensuring financial compliance against Sarbaines Oxley Act Delegated authority of £130 million annual spend for contracted installation servicesProcess design for payment processes Creation of variable performance related pay & reward schemes OPEX spend & budget responsibility Show less

  • Pay & Commissions Manager

    Sept 2004 - Nov 2007

  • Operations Centre Team Manager

    Sept 1999 - Sept 2004
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  Ecotricity

  Nov 2006 - Feb 2009

  Following the implementation of SAP at Ecotricity, I set up a new team to support the business with the wide scale change to the retail department. Managing a team of reporting analysts, process designers and general support administrators to redesign internal processes & monitor performance.Managing the post project delivery of SAP CRM & ISU into the business. Identifying, tracking & removing workarounds to optimise the SAP platform. Ensuring the customer journey remains during the business transformation of implementing a new customer management system. Delivering training and a business support model for the front line users. Managing support trainers, and data analystsProduction and creation of company management information to identify issues & trends(DPA) data controller for the organisationBusiness transformation implementation & Project Management Soft skills training (delivery & creation) Show less Responsible for all front office operations at Ecotricity and all customer 'touch points' for both Domestic & Business customers. Manged a team of 50 front office staff (customer services & sales). Seconded to implement SAP as the customer lead.Overall responsibility for three call centre’s (sales, business & domestic customer services, billing &collections)Management of 40 front line staff with 3 team managersOPEX spend & budget responsibilityBusiness Plan & headcount forecastingDemand planning Responsible for customer acquisition, losses & retentionStakeholder & relationship management Show less

  • Head of Business Support

    Jun 2008 - Feb 2009

  • Customer Experience Manager

    Nov 2006 - Jun 2008
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  Npower

  Mar 2009 - Jun 2011

  Senior Developer

  Responsible for all developments & implementations with the commissions team. Project lead to implement an automated commissions processing system (Callidus). Project Manager for transferring all commission activity to Worcester and process improvement.

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  RWE npower

  Jun 2011 - Feb 2016

  Management of all compliance and regulation change for the retail division at npower. Identifying risks and issues in current policy and sales processes to ensure appropriate action is in place and senior management are aware. Responsible for the approval of all customer journey processes, media artwork, and customer correspondence. Key stakeholder in business change projects to ensure appropriate controls are in place during the project life cycle and post delivery. Business ChangeData Protection OfficerProcess Design Team Management Stakeholder ManagementRisk Analysis, Control & ManagementCompliance Assurance Show less Managing a team of development & reporting analysts within the Commissions department for Customer Markets at Npower. Responsible for ensuring all payments made to employees and third parties are accurate and timely. Managing commission scheme changes and the implementation of new commission schemes for both internal and external customers. In addition to my main role at Npower, I also work cross functionally on projects, currently designing & implementing a company wide induction programme for the RWE UK group.Responsible for the commercial evaluation and delivery of all new commission schemes, incentives and short term changes across retail markets in a controlled & governed manner. Overseeing the development of commission calculation processes, continual improvement and identifying efficiencies & process gaps. Leading a team of specialists in financial modelling, data validation & audit and MI reporting.Audit compliance & governanceProject managementCommercial analysis & performance forecastingOperational & implementation managementPeople leadership, development & managementBusiness strategy planning & execution Show less

  • Governance Manager

    Jun 2013 - Feb 2016

  • Compliance Policy & Change Manager

    Apr 2013 - Jun 2013

  • Development Manager

    Sept 2012 - Apr 2013

  • Governance & Controls Manager

    Jun 2011 - Sept 2012
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  Good Energy

  Feb 2016 - Jun 2018

  Senior Compliance Manager

  Leading the Regulatory Compliance agenda and oversight of the assurance framework across the retail & trading functions of Good Energy. Using my extensive operational experience of the energy industry to influence and contribute to regulatory and industry consultations. Implementation lead for internal change programmes which impact compliance, such as the General Data Protection Regulation, SMART metering, Faster Switching.

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  Calon Energy Limited

  Jul 2018 - Oct 2020

  Senior Compliance Officer

  Calon Energy provides 6% of the UK's power generation from three power generation sites in the UK. My role is responsible for ensuring the Calon Energy Group is aware of the numerous regulatory, industry and legal obligations applicable together with a programme of assurance reviews to report the current risk profile against compliance. Management and involvement of business change projects, regulatory compliance training, stakeholder management and representing Calon Energy at industry meetings, influencing through consultation responses and working groups is within my day to day remit. I am also the Data Protection Officer for the group and support the business with GDPR compliance. Show less

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  Beacon Consultant Services Ltd

  Jul 2020 - Nov 2024

  Director

  Beacon Consultant Services support businesses with Regulatory Compliance, Data Protection & Information Security. Our focus is to ensure regulations, such as GDPR and standards, like ISO27001 are operationalised adequately into businesses, in turn allowing opportunities to flourish rather than restrict their operation. The culture & development of people is key to ensure compliance is embedded rather than a bolt on to the day job which people resist.

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  ALT HAN COMPANY LIMITED

  Mar 2021 - now

  Compliance Manager
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  Llanthony Secunda Priory Trust

  Sept 2022 - Nov 2024

  Board Trustee
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  Elmar Risk Management Limited

  Mar 2024 - now

  Compliance, Risk, Security & Safety Consultant

  My field of expertise is General Compliance, Information Security, Data Protection & Occupational Health & Safety, working for a number of organisations in the GB energy industry. Most recently for The Alternative Home Area Network Company (“Alt HAN Co”), a manufacturing technology company supporting the Smart Meter roll out. Calon Energy, a wholesale Combined Cycle Gas Turbine power generator, managing compliance and supporting security & safety across the power stations. Good Energy, in the renewable retail supply sector, heading up the Compliance department ensuring regulatory compliance and industry change were delivered.As Director & Principle consultant for Elmar Risk Management I can provide a range of support services to small / medium sized company's. Show less