Simon Heath

Experience

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  Whitbread

  Jun 1988 - Jan 1998

  Transitioned into technology from sales division to enhance, implement, and then maximise commercial benefits of several client and internal applications designed to ensure Whitbread remained forefront in sector and customer service. Key focus of role was to stabilise existing applications, improve release management and communication, reduce service outages and introduce an improved and more collaborative relationship between project teams, IT support function and internal end user community. Also took on Partner Management and Project Management roles responsible for hardware and software purchase and refreshes, partner and supplier management, contractual agreements, operational service levels and KPIs, end user deployment, and help desk service creation. Weniger anzeigen

  • Service Delivery; Project Management

    Jun 1996 - Jan 1998

  • Key Accounts/Business Development Manager

    Jun 1988 - Jan 1996
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  Solvenda

  Nov 1998 - Apr 2002

  Head of Projects and Programmes

  Head hunted by Group MD to join a high-end professional services consultancy to establish and develop a new commercial proposition for program services. Clients in Professional Services, Retail and Financial sectors included ICL (Fujitsu), Wincor Nixdorf, Getronics, T Mobile, AXA, Guardian Royal Exchange and Standard Chartered Bank.● Set up programme and project practise, its associated business benefits case and commercial proposition, contractual terms, and recruiting and developing 5 high calibre team members. ● Programmes included CRM and EPOS implementation/replacement, and tender, bid and implementation of 3rd party outsourced contracts valued at £50m + ● Key personal achievement was delivery of Y2k compliance for major financial institution, in a £1m, 120 resource programme, delivered in 3 months from inception to signoff – whilst running an outsourced £3m PMO Weniger anzeigen

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  Swh Management Ltd

  Apr 2002 - Jul 2021

  Presales, Business Change & Transformation; Programme Delivery

  Operating as an interim specialist, we help businesses who are undergoing business change and transformation, to navigate and implement their complex programmes effectively; helping to ensure success and return on investment whilst minimising business risk and disruption.We design and deliver co-ordinated and customer orientated programmes and projects in a collaborative manner across multiple business stakeholders, objectives and technology stacks to quality, time and cost, in readiness for growth in line with business strategies, delivering performance and programme improvements and compelling user experiencesKey achievements include:• Improving the efficiency of programme delivery for an insurance client by $0.75m within 9 months of start – this instantly re-invested into programme to quickly increase return on investment.• Performing top to bottom review of the projects function that introduced an improvement in commercial approach, a quick process realignment with Agile best practice and an upskilling of the delivery teams that succeeded in transforming on time delivery of projects by 50%• Resolving an ongoing business issue for a £70m business, where unrealistic demand was clashing with constraints such that business needs were not being met; solution designed brought about an increase in stakeholder and sponsor engagement, created a short- and medium-term change demand roadmap, and a 100% increase in the number of successfully delivered projects, as defined by the business, across a 12-month period.• Delivering a contract critical IT service transition in the Retail sector in very short timescale – the first services going live 4 weeks from contract signature (2 further within 12weeks); this achieved through a revolutionary dependency led planning approach implemented across all parties. 100% of affected people transferred, an amazing improvement in service perception; performance recognised by CEO of global service provider. Weniger anzeigen

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  Orange Business Services

  Apr 2002 - Jan 2004

  Programme & Transformation Manager

  Employed as key member of Retail IT strategy and delivery team in a Business Programme valued at £10m with 6 key work streams.● Identified and resolved failing service contracts through commercial and contractual negotiations and service changes resulting in increasing system availability and supplier SLA performance by 15%.● Resolved post implementation/project warranty failures, through a revised release management service, improving in store systems availability, and reducing downtime by 5% ● Troubleshot & delivered a £7m/4 year failing CRM/registration project in 6 months. Over ¼ million customers introduced in 6 months, costs reduced, 300 staff released to perform income generation activity.● Collaborated across systems integrators, channel partners and third parties managing solution implementations. Weniger anzeigen

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  Rennie Grove Hospice

  Jan 2009 - Jan 2009

  Commercial / Project Manager (Voluntary)
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  Capgemini

  Jul 2021 - Jan 2022

  Engagement Lead

  A permanent role in the Projects and Consulting arm of the Cloud & Infrastructure Services global business line performing 3 key roles managing client facing engagements and recovering under performing projects/programmes; was then invited to take on and transform a key client facing service offering involving 300+ resources and a UK turnover of £30m by building a people strategy, improving retention and people satisfaction● Designed terms of reference and business case for service offering transformation, gained senior stakeholder approval and commenced initiative.o Early wins increased margin by 2.5%,● Established a suitable governance framework and portfolio structure in order to deliver the necessary capabilities, established a prioritised road map and business objectives bringing together onshore, nearshore and offshore delivery leads. o Benefits were consistent & effective approach cross sector that facilitated bringing forward take on of new work.● Created a communication and people strategy to ensure delivery teams see their efforts valued and recognised and provide a link between assignment roles and career aspirations and development.o Early wins reduced attrition by 5% ● Ran a consulting review of 2 under performing programmes (Service Now and Retail EPOS), created, sold in and implemented recovery plans across public and private sector clients.o Recovery plans also highlighted and resolved a service gap for one client; delivered a £50k margin improvement on the 2nd programme. Weniger anzeigen

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  Resilient Bear

  Jan 2023 - now

  Business Transformation & Change; Programme Delivery

  We help businesses who are undergoing business change and transformation, to navigate and implement their complex programmes effectively; helping to ensure success and return on investment whilst minimising business risk and disruption.We design and deliver co-ordinated and customer orientated portfolios, programmes and projects in a collaborative manner across multiple business stakeholders, objectives and technology stacks to quality, time and cost, in readiness for growth in line with business strategies, delivering performance and programme improvements and compelling user experiencesA proven track record across of delivering people centric and business change, cost efficiencies, and improved profitability across a range of sectors including Financial Services, Retail, Telco and Outsourcing, with specialist skills of Transition and Transformation Weniger anzeigen

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  Fujitsu

  Jan 2023 - Jul 2024

  Retail Programme Delivery Lead

  Leading delivery of a 2 year, £27m+ infrastructure and software improvement portfolio of 14 projects for one of the UK’s largest retailers, recruiting and coaching 7 direct reports and PMO, influencing a delivery team of more than 150 people across the UK and multiple offshore global delivery centres. ● Successfully delivered first phase of 8 projects to plan, with programme running 15% below forecast whilst increasing margin by 5%Previously contracted in Jan 2023, to re-join Fujitsu’s Retail business to establish, integrate and drive the plan to transition and transform a range of services in a phased delivery programme with internal and 3rd party delivery for a large retail and hospitality client, on a £60m contract. Notable achievements included 4 new service commencements within 3 months of contract signature, removal of ambiguity through clear communication plans and early achievement of service introduction gateway Weniger anzeigen