Olamide Balogun

Experience

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  Oha secondary school

  Sept 2018 - Sept 2019

  Teacher

  Created a Biology curriculum for senior secondary classes, organized a co-curricular club for individual grades and advised students on academic and vocational curricula and on career path and choicesSupervised, maintained and Prepared laboratories and materials for scientific experimentsProvided students with course related experiences such as field tripsCompiled, administered and grade examinations, laboratory work, assignment and papersServed on academic and administrative committees that dealt with institutional policies, departmental matters and academic issues Lectured, generated discussions and conducted demonstrations in course related subject areas for over 200 studentsProvided disabled students with assistive devices, supportive technology and assistance accessing facilities. Show less

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  Access Bank Plc

  Dec 2019 - Dec 2021

  Retail Operations Officer / customer care Representative

  Answered telephones to assist customers with questions inquiries, complaints and resolved stated problems and discrepancies concerning customer's accounts and contributed to a 15% increase in branch customer complaint resolutions rating.Proccesed over 150 deposits withdrawals, transfers and cheques daily for drive through and walk-in customersCollaborated with the relationship officers and marketing team in-branch and offsite to push bank channels I.e debit and credit cards, cheques, USSD banking, bank mobile applications which resulted in 10,000 + sign ups across all channelsReviewed suspicious activity, reversing fraudulent transactions and reissuing compromised debit and credit cards.Educated customers on different account types and proceeded to open new checking, current, corporate and savings account for customer to suit their individual needsInformed customers about foreign currency regulations and computed transaction fees for currency exchanges. Received, certified and processed cash and cheques for depositInitiated customer transactions and process transfer/wire requests and issued corresponding receipts Promoted bank services and feature to encourage new customer acquisitionLoaded and configured 8 branch ATM'S and balanced individual vaults during offloadTested new ATM system and software such as BWAC MONIPLUS, operated and inspected physical components to test functionality of the machinesSupervised and trained and onboarded 10 bank tellers and 5 customer service operatives via live sessions and shadowing. Show less

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  Prestmit

  Dec 2021 - Nov 2022

  Transaction Manager / customer support specialist

  Digital asset exchange and management of over 15 different kinds of Giftcards, while facilitating customer payments and returns in over 3 different kinds of cryptocurrency wallets such as Bitcoins, USDT , ethereum.Acted as an intermediary in negotiations of over 2000 buyers and sellers over asset prices and settlementGenerated list of new digital assets and compared them to similar and established assets to determine a competitive market price Maintained awareness of current digital asset laws and tax regulationsAppraised Asset value and assessed income potential to maximize profitFacilitated the onboarding of 10 transaction officers by Supervising and training via live sessions and shadowing. Show less

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  Teleperformance

  Aug 2023 - now

  Bolt Customer Support Specialist