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Liane Schrieken

Liane Schrieken

Servicedesk employee

Followers of Liane Schrieken620 followers
location of Liane SchriekenOpmeer, North Holland, Netherlands

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  • Timeline

  • About me

    Manager Operations

  • Education

    • Blooming

      2009 - 2009
      Basistraining Ondernemingsraad

    • NIBE-SVV

      2009 - 2009
      Wet Financieel Toezicht - basis

    • Tele'train

      2009 - 2009
      Callcenter management

    • WGCC

      2008 - 2008
      WGCC Starters Certificaat

    • Huygenwaard

      1997 - 2002
      HAVO

    • Inholland University of Applied Sciences

      2002 - 2005
      Propedeuse Teacher primary school

  • Experience

    • Nuon

      Mar 2005 - Sept 2006
      Servicedesk employee

    • CallSupport BV

      Sept 2006 - Mar 2007
      Servicedesk employee

    • Het Customer Care Center

      Apr 2007 - Nov 2010

      • Supervisor Klantenservice Het Financieele Dagblad

        Mar 2009 - Nov 2010

      • Teamleider Klantenservice Het Financieele Dagblad

        Apr 2007 - Mar 2009

    • Unamic/HCN

      Jan 2011 - Sept 2011
      Supervisor TLS OV-Chipkaart

    • Het Customer Care Center

      Oct 2011 - Sept 2021
      Operational manager servicedesk inbound B2B

    • Het Customer Care Center (Outbound, Inbound, DDMA, WFT)

      Jun 2016 - Sept 2021
      Projectmanager

    • New10

      Feb 2019 - May 2022

      • Lead Digital Service & Support

        Sept 2021 - May 2022

      • Team Lead Customer Service

        Feb 2019 - Sept 2021

    • ZorgDomein

      May 2022 - now
      Manager Operations

  • Licenses & Certifications

    • Projectmanagement

      YEARTH Academy
      Oct 2023

    • Customer Experience Masterclass

      CX Masterclass
      Mar 2022