Kateryna N.

Experience

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  International Youth Services (ijgd)

  Jul 2013 - Aug 2014

  Coordinator of volunteer workcamps.

  Coordinating volunteer workcamps in different regions of Germany: - Team motivation- Completing progress reports- Handling the budget of the workcamp

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  Hexa LLC

  Oct 2013 - Nov 2015

  Customer Support Team Lead

  - Communicating with English-speaking customers via phone, email and message system/handling complaints/issuing refunds- Cooperating with English-speaking freelance writers/hiring new writers- Leading customer support team/assigning tasks to the team members- Promoting services to the customers (warm calling and emails)

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  Upwork

  Jan 2016 - Jan 2017

  Sales and Project Manager Assistant

  - Project Management: hiring contractors, assigning tasks, controlling results, creating prototypes for digital projects- Lead Generation: researching selected markets to find prospect companies and decision-makers- Market Research: collecting information regarding the particular market

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  CHI Software

  Sept 2016 - Jan 2018

  Business Analyst

  - Preparing of full scope project documentation: SRS, use cases, user stories, change requests- Requirements elicitation: document analysis, interviews- Identifying and tracking changes to requirements- Creating Wireframes/Prototypes in Axure- UML/BPMN modeling, Mind Mapping- Technical writing: writing for UI, user guides- Competitors analysis

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  TEAM International

  Jan 2018 - Dec 2019

  Business Analyst

  Project:Healthcare domain - electronic health records system for inpatient and outpatient facilities Responsibilities:- Communicating with stakeholders to translate scope and strategy into detailed business and functional requirements.- Conducting interviews with end-users.- Conducting research related to the domain area.- Taking part in prioritization and estimation sessions.- Collaborating with SME and Designer for identifying user flows.- Collaborating with the delivery team to identify solution options for new product features.- Preparing user stories and identifying acceptance criteria for the delivery team.- Managing change requests.- Supporting and enhancing product documentation. Show less

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  DataArt

  Dec 2019 - Aug 2020

  Business Analyst

  Project:Dedicated BA for media practice activities. Responsibilities:- Conduct media related market researches.- Support internal documentation about media domain and company's project history.- Conduct analysis for pre-sale: competitors analysis, legal documentation analysis.

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  EPAM Systems

  Aug 2020 - now

  • Product Owner

    May 2022 - now

  • Business Analyst

    Aug 2020 - May 2022