Jasmin Canarejo

Experience

• 

  Accenture

  Jul 2014 - now

  TEM Consultant - providing recommendations and helping with the onboarding activities on the different mobility & wireline processes that need to be implemented based on their requirements.IT Asset Management (ITAM) operations lead, responsible for ensuring accuracy across all configuration items in the Configuration Management Database (CMDB), tracking, processing and updating CMDB based on the service requests received from various teams, and providing visibility on the IT assets of the clients via monthly reports. Show less Operations Lead - responsible for managing the day to day tasks of the Team to ensure that the Project is meeting and/or exceeding the Service Level Agreements with the clients. Tasks also includes: a. monitoring the finances of the project making sure that the project is meetings its financial targets, b. communicating with the other Teams (Security, Business Ops, and Quality) to ensure that the Project is compliant with its internal deliverable, c. escalating risks and potential issues with the clients and leadership team to avoid escalations. Mobile Service Optimization and Invoice Management Process Lead - identifies savings opportunities through various optimization processes, providing plan recommendations and presenting process improvement plans to stakeholders. Show less Invoice Management - SME for invoice management process which includes identifying disputes and vendor errors in the client’s monthly invoices; identifying and generating client’s savings through optimizing mobile numbers to cost efficient plans; providing reporting and analysis to client’s monthly and annual spend.Order Management - responsible for ensuring mobile service requests received from client via Telecom Expense Management (TEM) tool are validated, processed and completed. Service requests include: mobile activation, plan changes, new and upgrade device, and service cancellation. Show less

  • Senior Operations Analyst

    Dec 2020 - now

  • Information Technology Operations Analyst

    Jun 2017 - Dec 2020

  • IT Operations Associate

    Jul 2014 - Jun 2017