Blessing Fernando

Experience

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  Circle K

  Feb 2021 - Feb 2022

  Store Assistant

  Assisted customers in addressing their complaints and answering their queries promptly and effectively.Managed payment transactions and facilitated customer refunds as needed.Carried out cleaning tasks such as mopping and maintaining cleanliness in the designated areas.Received, processed, and organized incoming deliveries to ensure efficient inventory management.Restocked items that were running low and consistently maintained an organized shop environment.

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  Department of Social Protection

  Jan 2022 - Jul 2022

  EO ICT

  Worked collaboratively with fellow team members to successfully attain desired outcomes.Leveraged the chance to contribute to an ISO 20000 project, ensuring the protection of the organization's requirements.Offered administrative assistance to senior team members.Conducted thorough research to devise a comprehensive plan for addressing the ISO 20000 project within the IT infrastructure team.Formulated team communications and informational materials for meetings.

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  Retail Integration Limited

  May 2023 - Jan 2024

  IT Support Engineer

  Providing first-line support for hardware, software, and network issuesManaging ticketing systems to resolve technical problems efficientlyAssisting in system upgrades, installations, and IT security measuresCollaborating with teams to improve IT processes and user experienceEnsuring minimal downtime and maximum productivity for end-users