Jad Ayache

Experience

• 

  LibanPost

  Mar 2008 - Apr 2008

  Accountant

  Handling accounting entries.Reconciliation of balances.Got acquainted with accounting systems such as ACI, Mailing, Ross, Softmind

• 

  Librairie Stephan

  Jun 2009 - Jul 2009

  Data Entry Operator

  Responsible for handling physical bills and data entry on the accounting system

• 

  BLOM BANK s.a.l.

  Jul 2009 - now

  - Holding B signature- Direct supervision of the Head teller and tellers- Assignment of tasks during overload periods- Responsible of handling ATM management with the Head Teller (Feeding ATM and controlling related operations)- Controlling Tellers tills; managing till excess or deficit- Processing with the back office departments all exchange operations, international checks, transfers, cleared checks, banker checks …- Requesting checkbooks and banker checks- Reaching the branch’s retail objectives Part time – Call center Department at BLOM bankIn addition to the main tasks related to the “Senior Control Officer”:- Resolve customers’ issues regarding their card limits, card payments, card local and international payments and e-banking problems- Identify and escalate customer issues to the appropriate bank department- Live chats - Respond to customer queries in a timely and accurate way via chat- Monitor customer complaints on social media (Instagram, Facebook, and Twitter)- Follow up with customers on social media to ensure their technical issues are resolvedPart time – Collection Department at BLOM bankIn addition to the main tasks related to the “Senior Control Officer”:- Monitor accounts to identify overdue payments- Contact clients by telephone to ask about their overdue payments- Report on collection activity and accounts receivable status- Reach the target by getting the largest number of promises Show less

  • Senior Control Officer

    Oct 2015 - now

  • Head Teller

    Nov 2013 - Oct 2015

  • Teller

    Jul 2009 - Nov 2013