Brian Liotta-DeVivo

Experience

• 

  King Kullen

  Jun 2004 - Sept 2010

  Bookkeeper/Night Manager

  • Ensured each cashier on a daily and weekly basis was able to balance out their cash draw. • Balanced office of cash, debits and credits each day.• Conducted inventory on cigarette sales.• In charge of ensuring safety of our customers by conducting hourly “walk troughs” around store.• Maintained shelves where properly stocked throughout the night.

• 

  The Walt Disney Company

  Jan 2008 - May 2008

  Guest Operations (ESPN Wide World of Sports)

  Disney College Program Internship• Sold tickets, ushered, greeted and assisted incoming teams to their appropriate locations for many events such as Atlanta Braves spring training games, Gymnastic tournaments, AAU National Tournament, 3v3 Soccer and Tampa Bay Rays regular season games.• Would also be deployed for crowd control and ticket taker at Disney’s Hollywood Studios, Epcot, Disney’s Blizzard Beach and Disney’s Typhoon Lagoon.• Participated in Disney sponsored events by using Disney University classes to help grow development in leadership. Show less

• 

  Capital One

  Oct 2009 - May 2015

  • Subject Matter Expert (SME) on policy and procedures. These skills are used to assist and coach agents to adhere to proper legal procedures and best practices for over 200 agents from both Tampa, and Richmond sites, while using the 24/7 Chat tool. Maintained a 95% or above agent satisfaction score.• Coach a small team of agents who needed extra attention to increase their productivity.• Lead the Partnerships program which works on bringing information about the fraud department to many other heavy spenders (HVS) departments such as HVS Work at home, HVS Disputes, and HVS Customer Service.• In charge of quality (PBS) for CAAT, ensuring everyone on the team is calibrated for scoring calls.• Produced and edited the monthly “CAAT Recap” newsletter for the production floor, to assist with providing agents general information as to what the CAAT team has been working toward accomplishing over the past month. Show less

  • Senior Frontline Specialist (Customer Agent Advocacy Team)

    Oct 2012 - May 2015

  • Fraud Account Supervisor

    Sept 2011 - Oct 2012

  • Lead Teller

    Oct 2009 - Sept 2011
• 

  Tampa Bay Lightning

  Sept 2014 - Aug 2016

  Platinum Services

  The Tampa Bay Lightning is a world class organization with some of the highest marks in the sports industry in customer service, fan engagement and more! In 2016 ESPN the Magazine rated the Tampa Bay Lightning sports overall best franchise with prior years 2014 (6th) and 2015 (3rd). Providing the best overall value in all of sports is an amazing accomplishment and being lead by owner Jeff Vinick has been transforming for not just the Lightning but for Tampa itself.My responsibilities during my time with the Lightning included:Providing world class guest service to our elite guests located in IOA Suites, Lexus Lounge and Chase Club for the Amalie Arena many different events ranging from Tampa Bay Lightning games, to concerts and other shows.Work many different functions throughout arena including: Ticketing taking, greeting, ushering guest to seats, information desk, and granting certain ticketed customers access to designated areas. Show less

• 

  Levy Recognition

  May 2015 - now

  With over 60+ years of custom design recognition solutions for our clients, Levy is a nationally recognized recognition solutions provider!I've had the pleasure of bringing my clients a multitude of different solutions to help solve their recognition needs. We've done this through two main drivers in physical product and a robust software programs.We bring the WOW to your event through our custom design awards programs used by NCAA Conferences as large as the SEC and Big East to our smaller Division 3 Conferences like SCAC and everything in between. We complement your events with promotional goods to make them memorable for all who attend.It's a pleasure of mine to be a part of our clients events, I personally oversee all our Pro-Sports and NCAA Clients as well as our larger corporations. I'd love to discuss how we can help benefit your recognition needs! Show less

  • Senior Account Executive

    Jul 2021 - now

  • Account Executive

    Aug 2017 - Jul 2021

  • Junior Account Executive

    May 2015 - Aug 2017
• 

  Proforma

  Aug 2017 - now

  Account Executive

  COVID19 Update** Proforma, one of the US leading suppliers of promotional goods, have ramped up production of necessary PPE Supplies - Items like KN95, N95, 3 Layer Masks, and more are available. Please reach out to learn more.