Busani M Tshuma

Experience

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  The lakes hotel & Conference Centre

  Jan 2011 - Dec 2014

  Operations Manager

  Responsible for overseeing the entire operations of the hotel. Operations included human resources, housekeeping, security, public relations, food service and sales.Dealt effectively with customers, bosses and staff workers while keeping the hotel running smoothly.Assisting or assigning department heads to help manage the hotel. Creating a work schedule, hiring new employees and training staff to make sure we keep ahead of our competitors and provide good services to our guests. Keeping my clients happy is my main priority and creating a home away from home environment is what l live for. Show less

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  The Aviator Hotel OR Tambo

  Jan 2015 - now

  Operations Manager / Sales Executive

  - Day to day running of the hotel.-Staff training-Maintaining the hotel brand-marketing the hotel and doing site inspections-quality controlputting in place and adhering to health and safety procedures-customer service-yield management-getting new business and maintaining a good relationship with the existing ones.- setting news standards and brainstorming with the team for new ideas to improve our product and customer service.-staff motivation and refresher courses. Show less

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  The Aviator OR Tambo

  Oct 2016 - now

  General Manager

  Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with all head of departments.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Lead all key property issues including capital projects, customer service and refurbishment.Handling complaints, and oversee the service recovery procedures.Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short and long term strategic goals for the property.Developing improvement actions, carry out costs savings.A strong understanding of P&L statements and the ability to react with impactful strategiesClosely monitor the hotels business reports on a daily basis and take decisions accordingly. Prepare a monthly financial reporting for the owners and stake holders.Coordination with HOD's for the execution of all activities and functions.Overseeing and managing all departments and working closely with department heads on a daily basis.Manage and develop the Hotel Executive team to ensure career progression and development.Be accountable for responsibilities of department heads and take ownership of all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Assisting in residential sales as and when required and development with strong sales prospects.Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. Show less