Cathy Funches

Experience

• 

  Nikki Stars Generation

  Jan 2016 - Sept 2021

  Virtual Assistant
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  InspiriTec, Inc.

  Aug 2020 - Sept 2021

  Demonstrated strong attention to detail, superb time-management skills, and a passion for engaging with customers as the Voice of the Customer.Investigated and resolved customer disputes related to financial transactions with a focus on efficiency and customer satisfaction, achieving a 90%+ dispute resolution rate within designated timeframes.Collaborated with cross-functional teams, including the fraud prevention and legal departments, to analyze and mitigate potential risks associated with customer disputes, ensuring compliance with company policies and regulations.Demonstrated exceptional problem-solving skills to identify root causes of disputes, implementing proactive measures and process improvements that resulted in a 30% reduction in dispute volume. Show less

  • Customer Service Representative II

    Mar 2021 - Sept 2021

  • Customer Service Representative I

    Aug 2020 - Mar 2021
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  Game On Players

  Mar 2022 - Sept 2022

  Managed the CEO's appointment schedule, prioritizing meetings and ensuring efficient time management, resulting in a 20% increase in CEO's productivity.Prepared detailed and accurate reports, presentations, and meeting materials using Microsoft Office Suite, resulting in streamlined communication and enhanced decision-making processes.Implemented an efficient filing and document management system, reducing search time by 40% andimproving overall organization and accessibility of information Show less Collaborated with the Game on Players team to edit and curate website content, ensuring accuracy and consistency in messaging.Utilized WordPress themes and templates to create visually appealing and user-friendly web pages.Assisted in the implementation of design changes and content additions to enhance website functionality.Developed a keen eye for detail and design aesthetics, contributing to the overall improvement of the website's appearance.Gained valuable experience in website management and content publishing within a collaborative team environment. Show less

  • Executive Personal Assistant

    Mar 2022 - Sept 2022

  • Wordpress Content Editor

    Mar 2022 - Apr 2022