Cathy Funches

Cathy Funches

Virtual Assistant

Followers of Cathy Funches183 followers
location of Cathy FunchesLewes, Delaware, United States

Connect with Cathy Funches to Send Message

Connect

Connect with Cathy Funches to Send Message

Connect
  • Timeline

  • About me

    All Around Assistant

  • Education

    • Agora Cyber Charter School

      2010 - 2012
      High School Diploma High School
  • Experience

    • Nikki Stars Generation

      Jan 2016 - Sept 2021
      Virtual Assistant
    • InspiriTec, Inc.

      Aug 2020 - Sept 2021

      Demonstrated strong attention to detail, superb time-management skills, and a passion for engaging with customers as the Voice of the Customer.Investigated and resolved customer disputes related to financial transactions with a focus on efficiency and customer satisfaction, achieving a 90%+ dispute resolution rate within designated timeframes.Collaborated with cross-functional teams, including the fraud prevention and legal departments, to analyze and mitigate potential risks associated with customer disputes, ensuring compliance with company policies and regulations.Demonstrated exceptional problem-solving skills to identify root causes of disputes, implementing proactive measures and process improvements that resulted in a 30% reduction in dispute volume. Show less

      • Customer Service Representative II

        Mar 2021 - Sept 2021
      • Customer Service Representative I

        Aug 2020 - Mar 2021
    • Game On Players

      Mar 2022 - Sept 2022

      Managed the CEO's appointment schedule, prioritizing meetings and ensuring efficient time management, resulting in a 20% increase in CEO's productivity.Prepared detailed and accurate reports, presentations, and meeting materials using Microsoft Office Suite, resulting in streamlined communication and enhanced decision-making processes.Implemented an efficient filing and document management system, reducing search time by 40% andimproving overall organization and accessibility of information Show less Collaborated with the Game on Players team to edit and curate website content, ensuring accuracy and consistency in messaging.Utilized WordPress themes and templates to create visually appealing and user-friendly web pages.Assisted in the implementation of design changes and content additions to enhance website functionality.Developed a keen eye for detail and design aesthetics, contributing to the overall improvement of the website's appearance.Gained valuable experience in website management and content publishing within a collaborative team environment. Show less

      • Executive Personal Assistant

        Mar 2022 - Sept 2022
      • Wordpress Content Editor

        Mar 2022 - Apr 2022
  • Licenses & Certifications