Jennifer B.

Experience

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  Carolina Engine, Inc.

  Jan 2004 - Oct 2006

  Executive Assistant to the President

  • Proactive management of meetings, conferences, teleconferences, and travel• Solve problems utilizing a high level of resourcefulness• Other administrative duties such as timecard approval and submission, service orders, inventory management, CRM database management, and financial resource managementKey Achievements • Designed and maintained a SharePoint intranet web page • Significantly improved cost efficiency of preventative maintenance by creating a route efficiency schedule • Spearheaded a massive project to update all CRM information • Significantly increased sales by producing and following up on equipment safety and deficiency reports Show less

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  Garner's Natural Market & Cafe

  Oct 2006 - Jan 2007

  Vendor Relations and Marketing Management

  • Develop marketing strategy • Arrange educational events, seminars, and press releases • Perform regular sales analyses to produce merchandising schematics and ordering schedulesKey Achievements• Successfully implemented an automatic ordering system based on regularly updated inventory counts and pricing.• Significantly increased customer engagement by organizing events and seminars and encouraging local community involvement• Developed a market strategy that reduced marketing costs by utilizing vendor advertising budgets Show less

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  BRUNO'S SUPERMARKETS

  Jan 2008 - Jun 2009

  Executive Administrative Assistant

  • Collaboration with senior management and key stakeholders. • Meeting preparation including slide deck preparation, pre-reads, and meeting minutes • Domestic travel arrangement, aligned with travel and living policy • Supervision of all in-house and third-party maintenance operations • Monthly analytic preparation and reporting to senior stakeholdersKey Achievements• Significantly reduced payroll and overtime costs by using SQL, VBA, and ODBC to construct a database that eliminated the need for additional staff. The database included ticketing and recordkeeping, service orders, work orders, and more. Show less

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  Agilysys

  Jun 2009 - Sept 2010

  Support Center Analyst I

  • Remotely diagnose and resolve software and hardware issues for users• Developed strong problem-solving and troubleshooting skills

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  Education Corporation of America

  Jan 2011 - Oct 2012

  Executive Administrative Assistant

  See Bruno’s Supermarkets below. I performed the same job for the same Director of Operations. I returned to his employ after Bruno’s Supermarkets dissolved.

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  Lucas Systems, Inc.

  Oct 2012 - Dec 2018

  Level 2 Technical Project Manager

  • Plan, execute, and oversee many complex IT projects throughout a nationwide POS network• Ensure project deliverables on time and within budget• Manage resources and team members• Monitor progress, identify and mitigate risk, communicate with stakeholders, and ensure quality standards of deliverables• Ensure project longevity with testing and training, when required• Regularly write and deploy scripts to assist team and users with common issuesKey Achievements• Optimized all reporting and stakeholder communications• Automated tasks via scripting to solve complex problems and improve efficiency• Performed market research to ensure a new, successful database product• Created a successful series of customer and employee training videos and promotional videos. • Spearheaded numerous major projects like credit card hardware and processor conversions, major software upgrades, annual software maintenance, and a nationwide upgrade of Windows PCs. Show less

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  HealthPRO Heritage

  Feb 2019 - Apr 2019

  Project Specialist

  • Manage software and hardware rollouts for an extensive national healthcare networkKey Achievements• Played an influential role in completing a large-scale hardware rollout

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  Lucas Systems, Inc. | Solutions. Delivered. Right.

  Apr 2019 - Mar 2020

  Windows 10 Upgrade Project Manager

  Project Scope: Seamlessly convert 900 complex back-office POS Systems to a new version of Windows• Develop metrics, track progress, and communicate results to senior staff• Develop project schedule and timeline to ensure deliverables• Manage project team and delegate tasks as required• Research and analyze data regularly to ensure project objectivity• Utilized Google Suite of productsKey Achievements• Improved the weekly project output by 1400 percent from April 2019 to March 2020• Created lasting department improvement that extended beyond my tenure Show less

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  OGP Smoke

  Mar 2020 - Jul 2020

  Digital Marketing and Social Media Director

  • Develop a comprehensive marketing strategy and budget• Drive sales growth using marketing and SEO techniques• Manage customer engagement and brand reputationKey Achievements • Improved gross sales by 30% over sixty days during the COVID-19 pandemic

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  AppleOne Employment Services

  Jul 2020 - Sept 2021

  Administrative Assistant

  • Coordinate administration of DHEC COVID testing and vaccination sites • Provide administrative support for OurFlorida’s public health emergency rental and utility assistance efforts

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  Gordian

  Sept 2021 - Mar 2022

  Project Coordinator

  • Provide IT project support to our organization through a major department divestment• Use the ServiceNow workflow management system to track, mitigate, and resolve IT issues during the organization’s transition period• Plan, schedule, track, and document project progress, ensuring alignment with strict deadlines• Resource and budget management• Utilize SmartSheet software for project management and organizationKey Achievements • Completed a project to integrate our current IT management system into Gordian's new IT team in Bangalore, India Show less

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  Fluke Reliability

  Mar 2022 - Dec 2023

  Executive Administrative Assistant

  • Executive support for six C-Suite SaaS department executives: CRO, CFO, CMO, CTO, VP of HR, and CEO of our Pruftecknik division• Administrative leadership throughout the global organization• Proactive schedule management of complex and demanding calendars• Calendar alignment with fluctuating priorities and commitments• Complex domestic and international travel itineraries and logistics, primarily using concur• Exemplary independent judgment and task prioritization, often in cases of uncertainty• Global event planning and execution• Other key tasks such as employee onboarding, purchasing, and expense managementKey Achievements• Arranged multiple large global events and conferences• Spearheaded several global projects• Created an automated approval system for job requisitions Show less

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  IWTNS Inc.

  Jun 2024 - now

  Senior Executive Assistant

  • Develop the core value proposition for our B2B division, focusing on legal risk reduction and insurance liability control for commercial clients.• Design and implement internal operational strategies to align cross-functional teams around common objectives.• Manage daily operations across multiple departments• Support legal network expansion through targeted outreach and refinement of the attorney engagement process.• Facilitate major partnerships across our B2B and B2C sector.• Manage outreach targeting high-impact legal and social justice organizations.• Work closely with leadership on pitch decks, investor documents, and operational documents.• Lead go-to-market planning for our logistics division, especially in messaging to fleet operators and risk managers. Show less