Matius Teddy Chandra

Experience

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  PT. Daya Adicipta Motora

  Jul 2008 - Jul 2017

  ACHIEVEMENT :● Best Honda Dealer CRM Implementation (Agung Motor – Cianjur)● Best National CRM Utilization Program● 3,6 Billion Rupiah Cost Reduction per Year● Best Improvement in Daya Group (Cross Selling Program)● 8th Rank in Innovation Project (ImaD) held by Astra Honda Motor● CRM Integration System● Best Triputra Supervisory Development Program (Batch XI)In charge of CRM Development and Honda MemberCard Program, responsible for● Customer Database Purification● Data Mining● Develop & Implement CRM Program● Customer Retention & Cross Selling● Deliver Training for Honda Network● Call Centre (Data Verification, Tele Survey, Service Reminder)● Develop Always Honda Loyalty ProgramMy KPIs1. Customer Database Validity2. Customer Database Utilization Program3. Number of Dealer Implemented CRM4. Customer Retention Rate5. Cross Selling Rate6. Number of Training Class7. Trainer Performance Index8. Number of Membercard Merchant9. Number of Event (BTL)10. Number of Release and ATL Promotion11. Number of Improvement Project Show less In charge of Market Research and Customer Database Utilization Program, responsible for* Customer Satisfaction Index Survey* Brand Image Survey* Network Satisfaction Index Survey* Product Acceptance Survey* End to End Market Research Process* Including Qualitative & Quantitative Survey* From Questionnaire Designing, Reporting, Result Presentation* Ensure Customer Database meet Clean, Complete, Correct Criteria* Customer Data Mining* Customer Database Utilization ProgramMy KPIs1. Number of Research Project Completed2. Customer Database Validity3. Customer Database Analysis4. Number of Dealer Implement Customer Database Utilization Program5. Improvement Project Show less

  • Honda CRM Section Head

    Sept 2010 - Jul 2017

  • Honda CRM Analyst

    Jul 2008 - Sept 2010
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  PT. Tunas Ridean Tbk . (Tunas Group)

  Jul 2017 - Apr 2018

  Honda Customer Care Centre Manager

  ACHIEVEMENT :● No.1 Customer Satisfaction Index (2017 TNS Survey)● 100% Honda Customer Satisfaction Level (2017 TNS Survey)● 100% Complaint Response in 1x12 hrs● 100% Complaint Solved in 2x24 hrs● No.1 Astra Honda Motor Best Student – 2017 CSR Program● 350% Growth in CRM Implementation● 50% Growth in Customer Retention Rate● Platinum Grade Honda Dealer (Asia Surya Perkasa)In charge of Honda Customer Care Centre Dept. & People Development, responsible for● Customer Satisfaction Measurement & Development● CRM Development & Implementation● Dealer Operational Standardization● Training & People Development● Complaint Handling & Customer Assistance● Market Research● Public RelationMy KPIs1. Customer Satisfaction Index (CSI)2. Number of Dealer Implemented CRM3. Customer Retention Rate4. Number of Dealer Fulfilled Astra Honda Dealer Operational Standard (DOS)5. Trained Percentage of Honda Network Employees6. Complaint Handling Service Rate7. Customer Insight8. Number of Honda Release Published9. Customer Database Validity Show less

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  Honda Niaga Bangk

  Aug 2018 - Mar 2021

  Service Manager

  Responsible for Service, Spare Part, and Body Paint Division Operational & PerformanceACHIEVEMENT* Establish Body & Paint Division (100% Self Employment)* Establish Car Care Sub DivisionRESPONSIBILITY* Total Revenue, Unit Entry, Part Sales, Profit* Honda Standardization Compliance* Customer Satisfaction* Employee Development* Business Development* Social and Environment Responsibiity

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  Salon Mobil Keliling

  Mar 2021 - now

  Owner

  We provide Car Care Services, Products, and Trainings.We believe, Vehicle is a good representation of its owner. Having it well maintained, not only retain its resale value, but reflect its owner value and profesionalism as well. With the busy day in and out, not everyone have the luxury time of taking care of their cars, this is where we're here for you, taking care of your car at regular basis, so it would look just like the day it came out of the dealer, even after years to come. We care of our customers' cars, as if they're our own. We're trained professionally, using best systematic work method, products, tools, and equipment. Show less