Karlo G.

Experience

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  ICT Marketing Services, Inc.

  Jun 2008 - Jan 2009

  Collections Specialist

  - Facilitate mortgage payments through check, credit card, or wire transfer- Set up repayment plans for borrowers who have fallen behind on their monthly payments- Refer qualified accounts to Late Stage Collections or Loss Mitigation departments

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  MBC Systems, Inc.

  May 2009 - Jan 2010

  Collections Specialist

  - Perform collection calls, faxes, and emails to insurance companies on behalf of clinics in workers' compensation cases- Decide as to whether a denied claim is worth pursuing or a lien claim must be filed against the final settlement- File Declaration of Readiness to Proceed if, as, and when necessary

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  Sitel

  Jun 2010 - Apr 2011

  Customer Service Representative

  - Customer service representative role- Understand the customer's needs through effective questioning and listening- Match customers' needs with client's services- Overcome objections and gain the customer's buy-in- Interact with internal and external customers to share best practices- Adhere to agreed processes, meeting required work standards, targets and objectives

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  ScribeNet Inc.

  Oct 2011 - Aug 2013

  Transcriptionist

  - Transcribe recordings of police interrogations, PhD interviews and focus group discussions, seminar addresses, and the like- Perform ad hoc tasks as needed, like proofreading transcripts and mentoring new members of the team.

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  FactSet

  Jan 2014 - Jun 2016

  - Edit transcripts of corporate events such as conferences, earnings, analyst and investor calls- Provide highly accurate transcripts with the best timeliness possible- Proofread and edit transcripts to ensure accuracy - Transcribe corporate events in English quickly and accurately.- Edit transcripts to improve accuracy.

  • Editor 2

    Apr 2015 - Jun 2016

  • Transcriber

    Jan 2014 - Apr 2015
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  DiVA Transcriptions

  Jun 2016 - Oct 2016

  Quality Assurance Specialist

  - Edit transcribed content for accuracy- Proofread transcripts as per the company's and the client's formatting standards- Provide constructive feedback to transcription specialists- Perform transcription tasks as needed- Achieve minimum quality scores and weekly production targets

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  FactSet

  Nov 2016 - Apr 2022

  • Editor 2

    Dec 2019 - Apr 2022

  • Editor 1

    Nov 2016 - Dec 2019
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  Crawford & Company

  Nov 2022 - Jun 2023

  Transcriptionist I
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  Training Resources Group

  Sept 2023 - Jan 2024

  Copy-Editor and Proofreader