Harsh Matta

Experience

• 

  Tata Consultancy Services

  May 2018 - Aug 2019

  Financial Analyst
• 

  American Express

  Sept 2019 - now

  - Manage end to end servicing requests to EMEA based merchants, managed/ premium & highly valued global merchants with very high DBV$ for eg. Airlines, lodging & retail industries.- Ensuring merchant’s daily transaction flow and maintain business payment credit smoothly according to merchant’s pay plan.- Expertises in operational processes to support merchant business operations on daily basis; knowing in depth knowledge of merchant accounts setups, collecting and performing KYC checks and reviewing AML documents before onboarding.- Reviewing merchant account maintainance queries and resolving the same with the help of in-house tools such as CLIC, Salesforce tools Etc.- Resolving merchants financial queries in collab with finance department and remitting bank partner (JPM) for timely payment settlements. - Built meaningful relationships with our merchants and client managers through a constructive approach, offering solutions and providing positive outcome for both merchant and American Express, aiming for first call resolution when possible.- Support systems testing (UAT) and system/process improvement initiatives, as required from time to time.Significant Achievement:1. Top performer award for year 20212. Supported migration from 3 AMLD regulatory requirements to 4/5 AMLD by working proactively with product, PCC and compliance teams for smooth transition.3. Q2’ 22 Top performer award Other than core duty, I’m supporting:• Training of New hires• Internal Quality Assessment • JPM review• Handling team queries as a SPOC • Process improvement initiatives Skills : Operations Management || MIS || Process improvement initiatives || Customer Service || KYC || AML || Training || Coaching Show less

  • Lead Analyst

    Jun 2022 - now

  • Master Customer Service Analyst

    Jun 2021 - Jun 2022

  • Senior Customer Service Analyst

    Nov 2020 - Jun 2021

  • Customer Service Analyst

    Sept 2019 - Nov 2020