Laura Alvarez

Experience

• 

  AT&T

  Nov 2003 - Mar 2009

  National Retail Sales Consultant

  Sales and promote telecommunication services and accessories for new and existing customers.Achieve the team and personal monthly objective sales.Develop strategies on handling customer’s objections in the sales process.Organize and maintain administrative task for audit, bank deposits, inventories and required documents.Protocol guidelines for new and present customers.Complete customer service and sales strategies training in deadline.

• 

  Popular

  Dec 2011 - now

  Prepared compliance audit data and analyzing internal and external information. Write reports and statements. Communication and negotiation.Supports departments by gathering and coordinating internal compliance data with auditors and various departments. Accomplish with federal, state, and local legal requirements (mortgage industry) by studying existing and new regulations (GNMA, FNMA & FHLMC); Enforcing adherence to requirements; Advising management on needed actions.Accomplish quality control (QC) program, including documenting a QC plan, staffing and outsourcing of the QC process, selecting and reviewing mortgage loan files, reporting results, and retaining records. Show less

  • Credit Review and Audit officer

    Dec 2019 - now

  • Compliance Analyst

    Aug 2018 - Nov 2019

  • Mortgage Consultant

    Dec 2011 - Aug 2018