Eugene George

Experience

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  Quest Innovative Solutions Pvt Ltd

  Oct 2016 - Oct 2017

  Embedded Engineer
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  Gatestone & Co.

  Jul 2019 - Sept 2020

  Technical Support Representative

  • In-depth Research and Root-Cause Analysis: Conducted comprehensive research and root-cause analysis to resolve technical issues, ensuring minimal system interruptions and enhancing overall operational efficiency.• Technical Support and Troubleshooting: Provided technical support with a strong focus on networking, computer systems, LAN, and internet applications, essential for troubleshooting embedded systems and software. Utilized tools like Wireshark, Nagios, and SQL databases for effective problem resolution.• Knowledgebase Documentation: Created and maintained extensive knowledgebase documentation to empower end-users and streamline IT operations, demonstrating strong analytical and documentation skills.• Collaboration with Development and Operations Teams: Collaborated closely with Development and Operations teams to identify, diagnose, and resolve system-related issues, ensuring high-quality deliverables and optimal productivity. Familiar with tools like Jira, Confluence, and Git for version control and team collaboration.• Data Analysis and Process Improvement: Leveraged data analysis techniques using Excel, Python, and Tableau to improve workflow processes and maintain high service levels, aligning with the precision and detail-oriented nature of data analysis roles.• Time Management and Multitasking: Employed strong time management and multitasking skills to consistently meet service-level agreements and exceed customer expectations. Documented and analyzed support activities to drive continuous improvement. Show less

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  Majorel

  Sept 2020 - Sept 2021

  Social media content modulator

  • Content Evaluation and Policy Compliance: Evaluated social media and advertising content to ensure compliance with company policies and guidelines, leveraging analytical skills to make informed decisions.• Data Analysis for Quality Assurance: Utilized internally developed applications to analyze content data and generate quality reports, ensuring that all deliverables met high standards of accuracy and reliability• Attention to Detail: Maintained exceptional attention to detail when reviewing images and text-based content, ensuring optimal quality and productivity levels in daily workflow.• Collaboration and Communication: Participated in regular meetings to discuss findings and provide ongoing recommendations, contributing to continuous improvement of content moderation processes.• Tool Proficiency: Used Zendesk and Trello for workflow management and documentation, demonstrating proficiency in navigating complex digital environments. Show less

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  Brocode Solutions

  Mar 2022 - Jan 2024

  Embedded Software Developer