Hannah Henrickson

Experience

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  The Old Spaghetti Factory

  Aug 2008 - Jan 2010

  Hostess

  Greeted guests personally and on the phone.Interacted with guests in and as they left the restaurant to ensure they had a positive dining experience.Set up banquet rooms and made reservation arrangements.Managed event related work including setting up tables and maintaining interior and exterior of the restaurant.Took guest information and quoted wait times accurately to guests when tables were not immediately available.

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  The Walt Disney Company

  Oct 2009 - Jan 2021

  Customer Service Representative
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  CBS Corporation

  Sept 2013 - Apr 2014

  Production Intern-The Doctors

  Assisted producers with on set taping & wardrobe.Researched material for show; including phone interviews, hot topics, internet, book, and magazine research.Pitched ideas for future shows.Interacted and communicated with potential celebrity guests.Served as camera assistant on several different field shoots.

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  Book That Event

  Feb 2014 - May 2014

  Special Event Coordinator

  Assist with promotional materials.Consult with vendors and sponsors.Coordinate with venue management.Assist with event planning and coordination.

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  American Diabetes Association

  Feb 2014 - May 2014

  Event Intern

  Write press releases.Assist with graphic design for flyers and posters for different events.Contact local media outlets for upcoming events.Manage media inquiries.

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  American Honda Motor Company, Inc.

  Jul 2014 - Dec 2020

  Senior Contract Discounter

  Responsible for reviewing and processing 75-100 indirect auto loans per dayHas successfully ensured the completion of over 3600 indirect auto loans totaling over $1.8 millionBecame the lead “go to” person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers for both new and established employeesSole employee responsible for all contracts originating from Nevada, Utah, and California

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  BHC Global

  Jan 2021 - now

  Project Manager

  Collaborate with clients' Project Managers to develop, maintain, and execute comprehensive project plans.Monitor key project metrics, proactively resolving issues to safeguard project health and continuity.Manage project timelines and budgets, maintaining strict adherence to schedule and financial targets.Identify and mitigate potential risks through robust risk management practices.Draft and maintain Service Level Agreements (SLAs), establishing clear performance metrics and KPIs.Coordinate with external stakeholders to secure critical resources and support for project success.Review program progress regularly, adjusting strategies to ensure optimal outcomes.Produce detailed weekly and monthly status reports, providing transparency and aligning stakeholders. Show less