Experience

• 

  It zone ltd

  Jan 2015 - Nov 2015

  System and hardware engineer

   System Assembling & installing OS and other related software. Troubleshoot system hardware, software & OS related issues. Install & troubleshoot Printer Scanner & other peripheral devices. Handling end user system problems Responsible for the fast and accurate troubleshooting of reports faults. Handling end user system problems Providing the End user support to the clients of on Microsoft Operating systems like Windows XP/VISTA/7/win10/Linux Trouble shooting of server space problems. Providing maintenance support and break-fix solution Network I/O ports numbering, punching, crimping and U racks arranging Show less

• 

  Matrix infotech

  Jan 2016 - Apr 2018

  System and network engineer

   Troubleshoot system hardware, software & OS related issues. Add additional PCI cards (NIC, Serial ports. etc.) to the Machines in case of need Handling firewall router, switches, systems etc. Network Operations and Troubleshooting Installation of server - client Antivirus, its Update and renewal process Network I/O ports numbering, punching, crimping and U racks arranging Providing the End user support to the clients for installation server – client OS like Windows XP/VISTA/7/win 10/2008/2012/2012r2 and its troubleshoot Installation and patching of software’s. Configuration and installation of Wan routers, access points and wireless & Lan printers etc AMC, ASC contract quoting & Renewing process Supports MPLS and ILL connectivity when required. Installation for LINUX operating systems like school Linux etc Show less

• 

  Cms it services

  Aug 2018 - now

  Information technology support engineer

   Providing the End user support to the clients Perform remote troubleshooting through diagnostic techniques & pertinent questions VPN Client Installation & Configuration L1 Support for VPN Issues Network Operations and Troubleshooting Supports MPLS and ILL connectivity when required. Troubleshoot system hardware, software & OS related issues. Administering & Designing of LAN & WANs. Install and configure CISCO, DAX Routers & WAN Devices Coordination with Stake-Holders (ISP /Vendors) for Network and Configuration issues Serve as the first point of contact for users seeking technical assistance Diagnose and rectify issues in computer hardware, software, services and applications. Printer/Scanner configuration, Troubleshoot problems, maintenance and service. Installation of Operating systems, IT equipment, software and handle security controls. Provide support for MS office, office 365, Office Outlook configuration, PST backup& restoration Maintain documents and records, executed various clerical duties, and perform other tasks as required. Installation of Antivirus, patches, Acrobat, WinRAR, License software etc. Data Backup and deployment Digital Signature configuration Working knowledge of collaboration tools such as Email, WebEx and video technologies. Daily site check list observation reports send to the superior officer. Show less

• 

  Grampro business services pvt. ltd.

  Oct 2023 - now

  Assistant manager