Experience

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  Ernst & young

  Jan 2008 - Jun 2009

  External audit trainee

  This was my first job, and I joined as an audit trainee. My work experiences at Ernst & Young Include financial Research, financial audits for several multinational organizations, and stock verification and observations. The business verticals covered are manufacturing/ marketing, strategic holdings, banking/ finance, legal advisory, airline operations, software development /IT

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  Moody's analytics knowledge services

  Aug 2012 - Jul 2013

  Quantitative research analyst

  My job role at Moodys Analytics (then known as AMBA Research) included creating factsheets, attribution reports for a leading investment bank, on European and US funds. I was also responsible for maintaining and uploading data related to composite performances, holdings, fund performances and investment into consultant database named Evestment

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  Daraz

  Jan 2015 - Jan 2017

  Manager - key accounts

  As a key account manager at Daraz which is a subsidiary of Ali Baba Group, my responsibilities included managing key Sellers, Strategic development of non key sellers to key accounts, increase revenue generated by implementing & managing sustainable KPI’s to increase gross market value, of sellers and categories assigned.

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  Lseg (london stock exchange group)

  Nov 2018 - Jul 2021

  Enhancing dashboards, delivering solutions as per stakeholder requests to the GPM dashboard, testing dashboard performance for ETL and MFT updates on a daily basis, manual and automated regression tests prior to releases, and unit testing during sprints are key focus areas.Data cleansing, data modeling, creating meaningful data relationships, and data visualization skills are used in this role rigorously. As a PMO analyst attached to the Central PMO team, my main job is related to the MI and analytics aspect of the Group Programme Management (GPM)Developing PMO process dashboards, using data visualization tools like Power Bi and project management tools like Clarity PPM, is a key responsibility. Designing, developing and testing dashboards, on an agile development environment is embedded to role overall.

  • Senior Analyst MI & Tools - Group Programme Management

    Jan 2020 - Jul 2021

  • Senior Analyst PMO - Group Programme Management

    Nov 2018 - Jan 2020
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  Tech one global ltd

  Aug 2021 - Jul 2023

  Lead - data analytics

  • Leading implementation and DevOps process for Power platform /Azure based data analytics and process automation solutions are integral responsibilities of the job.• The delivery of these projects are not limited to external customers, but also internal organizational business automation, to supports process excellence of the global team.• Continuous Improvement Process by indulging in Research and development, which contributes to the aforementioned projects in automation, and data science is an important aspect of the role. Show less

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  Daraz

  Jul 2023 - Mar 2024

  Project manager - cxp

  Driving customer experience excellence at Daraz LK. I spearhead CXP projects, analyzing feedback and implementing solutions that deliver tangible improvements.

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  Independent consultant

  Apr 2024 - now

  Independent consultant
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  Octopus bi

  Oct 2024 - now

  Project manager - delivery

  In essence my role requires the following-Strategically lead and align the Delivery, Support, and Customer Success teams with overall business objectives.-Empower and guide the teams to achieve exceptional results and contribute to business growth.-Ensure seamless onboarding and implementation of solutions for new and existing clients, ensuring a smooth customer experience.-Lead and maintain customer support team that effectively resolves customer issues and provides timely assistance.-Drive customer success by fostering strong relationships, promoting product adoption, and maximizing retention and growth.-Collaborate closely with cross-functional teams to enhance the overall customer experience and inform product development. Show less