Experience

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  Icici bank ltd

  Oct 2007 - Sept 2011

  Customer service officer

  Key Deliverables Handling the operations of savings accounts, current accounts, life insurance, fixed deposits, savings account float, current account float and FES along with handling Forex Desk.Handled Cash Management Services at different branches. Handled Cash Operations

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  Icici bank

  Oct 2007 - Sept 2011

  Officer

  Key Deliverables: Handling the operations of savings accounts, current accounts, life insurance, fixed deposits, savings account float, current account float and FES along with handling Forex Desk Handled Cash Management Services at various branches from Jan’08 to Dec’08. Implementing competent strategies with a view to penetrate new accounts and expand existing ones for a wide range of financial products & services. Identifying/ networking with prospective clients, generating business from the existing accounts, achieving profitability and increasing sales growth. Handling the Relationship from the service providers of the branch for the necessary works and installations to be done in the branch. Handling the customers for their different needs of HOME LOANS, PERSONAL LOANS, AUTO LOANS, for application and post application queries. Providing support to other business units of the Bank like Corporate, Business Banking etc Handling the Clearing Desk of the bank for Local, CMS and Outstation Cheque. Doing RTGS, NEFT and Fund transfers through the bank Finware and Flexcube modules. Show less

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  Yes bank

  May 2012 - Nov 2017

  Branch operations manager

  Key Deliverables: Handling of the branch operations as the Back Up to the branch manager and handling the branch as per the rules and processes laid by the organisation. Ensuring the high standards of customer service at branch and creating WOW factor by coordinating with other business units for action / approval within crunched TAT, to serve the customers. Monitor request/complaint handling process at branch and ensuring satisfactory/timely resolution of the same. Controlling expenditure for the branch and ensuring they are within the budgets Ensuring of Zero Leakage of Income, timely recovery of fee. Ensuring cash within prescribed CRL. Drive migration to alternate channels Handling the branch transaction and the authorizations of the fellow colleagues. Maintenance and regular updation of the Branch Important and Mandatory Notices from the regulatory bodies. Ensuring timely submission of all returns/MIS by all branches in the cluster Ensuring proper maintenance of the records, as per Records Maintenance Policy of the Bank by branch and timely archival as per process. Ensuring death claims are settled as per the procedural guidelines and within the prescribed TAT. Ensuring thorough and complete check on all the processes twice in a year for branch. Ensuring all the internal audits (Concurrent, Risk based), statutory audit etc. are properly and effectively attended and closed Timely submission of Compliance to audit observations and ensuring timely closure of audit reports for the branch with NIL pending issues. Monitoring and tracking of all court, consumer forum, Banking Ombudsman, cases against the bank. Show less

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  Hdfc bank

  Dec 2017 - Sept 2022

  Branch operations manager

  Branch Operations Manager at Hdfc Bank Ltd for the past 4 years and having a total work experience of almost 14 years into Retail Branch Banking into different roles and domains.

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  Csb bank limited

  Sept 2022 - Mar 2023

   Foster leadership behaviours that promote talent development, retention, growth, and mentoring. Sharing and updating product knowledge with team members, ensuring that everyone is fully informed about all updates to the product so that everyone is capable of promptly resolving customer inquiries. Ensuring the highest standards of the services for the customer for generating more business leads from the references. Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms. Meeting all metrics on transactional quality, and productivity as per organizational goals. Supporting colleagues in delivering the greatest customer experience possible while ensuring that inquiries are answered thoroughly and accurately in accordance with all applicable quality and compliance standards. Show less I am a seasoned banker with over 15 years of experience in operations, service delivery, and compliance, I've managed and overseen branch operations and sales, and I'am responsible for managing the day-to-day operations of the team. I also handle KYC regulations, internal and external audits, and KYC refresh remediation. My networking capability helps me align with stakeholders and become a trusted advisor. I believe my experience and skill set make me a strong fit for the position at your company. Show less

  • Branch Manager

    Sept 2022 - Mar 2023

  • Assistant Vice President & Branch Manager

    Sept 2022 - Mar 2023
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  Indusind bank

  Jun 2023 - Aug 2023

  Assistant vice president
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  Bandhan bank

  Aug 2023 - now

  Internal auditor & regional operations executive

  Working as the Regional Operations Executive and Internal Auditor at Bandhan Bank helping the branches to comply with the process and compliance in accordance with the bank's framework