Brian Thompson

Experience

• 

  USA Hockey

  May 2002 - Aug 2012

  On-Ice / Off-Ice Official

  Executed hockey official duties, maintaining a deep knowledge of rules and regulations, held training sessions for other officials, developed mentor programs, supervised Nat. Tournament (07-09)

• 

  7-Eleven

  Sept 2012 - Aug 2017

  STORE MANAGER/OPERATOR

  Oversaw daily store operations, increasing profit margins, ensuring customer satisfaction, and achieving the highest district sales out of 50 stores.

• 

  UPS

  Oct 2016 - Aug 2018

  Hub Supervisor

  * Oversaw teams up to 140 members, tasked with in-bound and out-bound shipping operations, organizing the delivery of up to 125,000 packages a day, provided highly organized processes to ensure accuracy and efficiency in daily operations.* Offered positive work environments where employees experienced ownership of work.Notable Achievements:* Increased employee retention in the most demanding departments from 35% to 98% through the development of positive working relationships and the creation of the Indy "Whale Done" appreciation program. Show less

• 

  WRITTEN DEPOSITION SERVICE, LLC

  Sept 2018 - Apr 2020

  Data Processor

  * Delivered meticulous and reliable third-party case/trial support to law firms through the entire legal process.* Collaborated with high-profile clientele, processing confidential and highly privileged information in an organized and timely manner.* Communicated cross-functionally across all areas of legal operations to investigate errors.* Performed data entry of client information and executed assigned processes including affidavit preparation, email correspondence, file organization, and organizational process issues.Notable Achievements:* Increased project completion by 33% through process optimization, increasing weekly income from $50K to $120K.* Increased client retention through wait time reduction on more complex projects by 50%, through the utilization of a notification system that provided clients with essential and timely updates.* Created a positive working environment through fun "theme-days" and provided one-on-one training and mentorship on intermediate computer skills. Show less

• 

  KidsCare Home Health

  Jan 2021 - now

  • Junior Network Administrator

    Jan 2023 - now

  • IT Support Specialist - Tier II

    Jan 2022 - Jan 2023

  • IT Support Specialist - Tier 1

    Jan 2021 - Jan 2022