Lauren Pedro

Experience

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  Workscapes

  Feb 2006 - Aug 2008

  Executive Assistant
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  The Zellman Group, LLC

  Sept 2008 - Jan 2016

  Works directly with departmental managers to ensure implementation efficiencies and goals are met. Prepares and submits proposals and agreements. Reviews and maintains company website, marketing documents, and social media sites. Develops and prepares marketing materials for meetings/events including sales presentations, client presentations and ROI documents. Analyzes and identifies direction for marketing and development of new business models. Performs regular client calls and communication to ensure client satisfaction and increase same store sales. Show less Management of all job functions for the Civil Recovery Administrative team (Mail Room, Cash Room, Legal Admin, Account Reps). Maintains vendor relationships. Ensures communication between the Administrative team and Specialists is effective and timely. Identifies areas of opportunity within software, processes, and communication and determining/implementing cost effective results. Validating and analyzes client collections to ensure client and bank reconciliation are accurate and timely. Driving and participating in client demos for sales and training purposes. Show less Customizes and conducts LP training sessions to increase employee awareness. Writes, schedules, executes and edits operational audits for field audit clients. Customizes, writes and designs, monthly tips and awareness centers . Manages the sales audit practice to ensure compliance with clients’ transactional policies and procedures. Manages employment screening process for accuracy and efficiency. Manages customer service shopping program to provide thorough snap shots of the customer service experience. Show less Worked closely with retail and food and beverage clients to customize, advise and adapt their Field Audit program. Ensure all auditors are thorough, accurate, and produce meaningful results.Areas of focus include, but are not limited to, facilities, inventory, security, and cash management. Review of sales paperwork for purpose of policy and procedure compliance. Discussions conducted with clients’ employees on knowledge of LP policies. Managed customer service shopping program to provide thorough snap shots of the customer service experience. Show less

  • Senior Manager of Client Services

    Jan 2014 - Jan 2016

  • Senior Manager of Recovery Operations

    Jan 2013 - Jan 2014

  • Manager of Operations

    Mar 2011 - Jan 2013

  • Field Audit Manager

    Mar 2010 - Mar 2011

  • Field Auditor

    Sept 2008 - Mar 2010
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  Civil Demand Associates, Inc.

  Jan 2016 - Jul 2016

  Director of Business Development
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  Wildlife Conservation Society

  Jul 2016 - now

  Senior Manager of Staff Training