Janet Record

Experience

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  Barclays Bank PLC

  Jan 1978 - Jan 1987

  Bank Clerk

  Barclays Bank PLC, Leighton Buzzard and AylesburyCashiering and reconciliation, working as the supervisor's assistant in the machine room , postal duties, general administration. Latterly working with direct debits and standing orders. Customer Service. Answering telephone queries. Word processing, machine operating, typing.

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  Forte Hotels

  Jan 1993 - Mar 1997

  Reservation Sales Agent

  Forte Hotels PLC, AylesburyCustomer Service in a busy call-centre. Selling hotel reservations and tailoring and selling inclusive travel packages. Booking rail, theatre and coach tickets with hotel rooms. Advising customers on points of interest to visit and features of the worldwide hotels

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  Abbey National PLC

  Apr 1997 - Feb 1999

  Customer Service Assistant

  Abbey National PLC, AylesburyCustomer service. Promoting and selling a range of financial products. Cashiering.

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  EQUITABLE LIFE ASSURANCE

  Mar 1999 - Jan 2001

  Client Services Assistant

  Working in the pensions and annuities department dealing with new business enquiries. Explaining the technicalities of pensions, annuities and life assurance policies to clients over the telephone. Customer service and new business processing. Passing leads to financial advisers.

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  DPEAP

  Jan 2001 - Mar 2012

  Development Officer

  The Drugs Prevention, Education & Awareness Project (DPEAP)I was employed by Buckinghamshire County Council and seconded to the DPEAP charitable trust. Creating training materials for use in schools in Buckinghamshire. Project administration, training administration, record-keeping, database creation, Microsoft Office, Microsoft Powerpoint. Graphic design for posters and training materials using Adobe Photoshop and Fireworks. Animation using Adobe Flash. Built the charity's website. Assisted Project manager with funding applications and applications for course accreditation to the Open College. Developing activities for the schools interactive whiteboards. Meno dettagli

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  Carers Bucks

  Mar 2012 - Jan 2013

  Communications Officer

  Creating content for the Carers Bucks website, the Carers Milton Keynes website, the Young Carers website and the P.A.C.A. website. Building presentations for conferences and the A.G.M. Proof reading content for printed newsletter. Designing posters and banners, shooting videos to tell Carers' stories for the website and social media. This was a part-time job (three days per week). I also worked as a freelance e-learning developer and creating websites for small charities.

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  St. Andrew's

  Jan 2013 - Nov 2018

  E-learning specialist

  Leading a team of Learning Technology Assistants in the creation of bespoke E-learning courses in a large healthcare charity. Working closely with subject matter experts to build and design a library of Mandatory, Induction and standalone E-learning courses. Delivery of face to face IT training for inductees. Administering and Uploading courses onto a Learning Management System for around 4000 staff. Customer Service for learners on our E-learning help desk and troubleshooting any IT issues with courses. Training new members of the team in the use of rapid E-learning authoring tools, currently Adobe Captivate, (I formerly worked with Articulate Storyline as a freelancer). Graphic design, audio and video editing, video shooting and photography for courses. Creating motion graphics, animations and interactive activities for courses. Building up the E-learning offering in the organisation from a few Mandatory Courses to over a hundred courses. Web design using Dreamweaver and Adobe Muse. Developing the skills of the team in using the Adobe Creative Cloud, particularly Photoshop, Illustrator, InDesign, Premiere Pro and After Effects. Meno dettagli

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  BSI

  Nov 2018 - now

  Course Developer