Audra Kopp

Experience

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  Maxey's Steakhouse

  Jan 2014 - Aug 2017

  Server | Manage Multi-Course Meals | Personalized Customer Service

  • Managed 8+ tables at one time while assisting other staff members though effective team collaboration & support• Memorized 27+ menu items, pricing, & available company services to promote the business & maximize optimization • Mentored new staff members & encouraged excellent customer service even during times of intense customer displeasure

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  The Kirkley Hotel

  May 2018 - Sept 2018

  Guest Service Agent | Representative | Customer Relations

  • Maintained fast-paced customer service position in a high-volume operation to ensure guest satisfaction• Reviewed & managed front desk duties while attending to 100+ guest a day to promote services & satisfy any complaints• Resolved complaints through exhibiting compassion & understanding which resulted in high customer satisfaction

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  Liberty University

  Feb 2019 - now

  • Conduct 725+ one-on-one coaching sessions annually, guiding students through the professional branding process, including O*Net & Career Explore assessments, career decision-making, resumes, mock interviews, & job-searching techniques• Facilitate virtual training sessions for 140+ graduate & doctoral professors from the Department of Community Care & Counseling at Liberty University on professional development resources & CV writing for CACREP accreditation• Provide approximately 20+ individual classroom presentations on topics including resume & CV development, interviewing, job & internship searching, & career options• Display a deep understanding/empathy for military culture by coaching & advocating for 140+ military personnel/families each year• Experience mentoring/coaching individuals from 80+ countries & all 50 states by delegating tasks/teaching professional development Show less • Innovated professional development workshops through research & presented 50+ workshops monthly for 80+ individuals• Transitioned traditional services to a virtual platform within 2 weeks to meet students’ needs during a global pandemic • Supervised & mentored 5+ student workers each semester through offering insight based on the NACE competencies • Nurtured a safe & friendly environment that invited students & alumni to work towards developing their professional self • Developed standard operating procedures for new hires to help direct the standard onboarding & training process Show less • Exemplified emotional intelligence to lead information sessions for groups of 30+ to inspire vocational & academic growth• Mentored fellow Career Peers & students through behavior analysis techniques & active listening to identify their needs • Motivated others & maintained healthy boundaries to promote cohesive team efforts & the development of soft skills• Initiated the development of Career Peer resources by researching, documenting, & networking to maximize efficiencies • Conducted individual meetings with diverse students to promote professional career advancements & available services Show less

  • Project Manager III for Analytics & Decision Support

    Jun 2024 - now

  • Career Coach II, School of Behavioral Sciences | Career Development & Training | Life Coaching

    Jul 2020 - Jun 2024

  • Career Coach | Professional Development Innovator | Public Speaker

    Dec 2019 - Jul 2020

  • Career Peer | Personal Leadership Mentor | Resume Reviewer

    Feb 2019 - Dec 2019
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  Capitol Hill Pregnancy Center

  May 2019 - Aug 2019

  Care Advocate Intern | Crisis Intervention | Washington Fellow

  • Washington Fellow: Completed 329 hours of fieldwork by confidentially advocating for 25+ clients in crisis each week • Accurately documented detailed session notes & completed data entry tasks to help with the provision of services & supplies •Provided compassionate intervention alternatives for families & clients in crisis by offering medically accurate information • Communicated across cultures through inclusive conversations while adhering to ethical standards & confronting bias• Established healthy boundaries that empowered clients make fully informed decisions which resulted in the saving of lives• Utilized the discussion of open options, visions, & values, as well as extend and empowerment communication methods to build rapport with clients Show less

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  Liberty University's Rho Eta Sigma Chapter of Chi Sigma Iota

  Apr 2021 - Dec 2021

  Chapter President | Chair of Executive Council | Group Facilitator

  • Presided over virtual meetings as Chair of the Executive Council, leading committee chairperson appointments/guiding team direction• Organized & facilitated video conferences on key topics by recruiting industry experts to enhance member knowledge & skillsets • Collaborated with chapter faculty advisors & members by steering group discussions to foster relationships/professional growth • Advanced research, professionalism, leadership, & excellence in counseling by implementing & upholding CSI policies in all projects Show less