Eunjoo Hur

Experience

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  Korea Metals and Chemicals

  Jan 1998 - Jan 2000

  Customer Service Representative

  • Orchestrated international order processes between overseas suppliers and domestic clientele, meticulously managing associated documentation• Ensured customer satisfaction by adeptly fulfilling diverse requirements and addressing varying needs with precision and professionalism

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  AkzoNobel

  Aug 2000 - Jun 2003

  Head of Customer Service

  • Executed international trade processes with meticulous attention to detail, ensuring accurate completion of documentation and adherence to regulatory requirements• Diligently addressed diverse customer inquiries and concerns, ensuring prompt resolution and satisfaction

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  CIBA Vision

  Jul 2003 - Oct 2004

  Head of Customer Service

  • Managed the entire order process and maintained a harmonious working environment with the logistics and sales departments• Developed customizing manuals such as Tele Script for sensitive complaints and helped build the SAP system for all departments

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  Happy Nowon Distributor

  Jan 2014 - Nov 2017

  Sales Manager

  • Orchestrated sales initiatives for membership cards at a premium fitness facility, coordinated bookings for skincare treatments, and offered tailored consultations on cosmetics aligned with individual skin types• Utilized customer feedback and market research to identify emerging trends and customer preferences, adapting service offerings and sales strategies to meet evolving demands and maintain a competitive edge in the market.• Delivered impeccable hospitality by serving a diverse range of food, tea, and coffee to guests, ensuring a delightful dining experience• Proactively addressed diverse customer needs and provided superior service, demonstrating attentiveness and professionalism at all times Show less

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  Hur Rental

  Aug 2016 - now

  Business Owner

  • Conducted targeted marketing campaigns to promote available rental spaces, utilizing digital advertising platforms and social media channels to reach potential tenants.• Enhanced tax invoicing and reporting procedures using advanced software solutions, ensuring accuracy and efficiency while complying with regulatory standards.• Implemented customer relationship management (CRM) systems to track leads, manage inquiries, and follow up with prospects, optimizing the sales pipeline and improving conversion rates for non-residential rental properties.• Introduced strategic tenant selection methodologies rooted in comprehensive market research and property analysis, optimizing occupancy rates and rental income.• Utilized an IT-friendly interface to streamline operational processes and enhance user experience. Show less

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  Life Partners

  Jan 2020 - Aug 2021

  Sales Officer

  • Utilized data analytics tools and business intelligence software to prepare and implement business plans, providing clients with critical insights into market trends and ROI analysis.• Forecasting sales performance and constantly updating prospect customer lists and contacts based on data-driven insights• Introduced automated customer service to efficiently handle various customer issues, ensuring timely resolution and customer satisfaction• Telephone sales and real estate agency sales, providing the latest brochures and sales materials• Exceeded proposed sales targets within a short period (Achieved total sales amount of $10 million within 18 months) Show less

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  POOCHGARD AI LTD.

  Feb 2024 - now

  Chief Marketing Officer

  • Established Poochgard Al Ltd. as a recognized and respected brand in the field, garnering positive feedback and recognition from industry experts and media outlets• Conducting market research and competitor analysis to identify market trends, customer needs, and opportunities for product differentiation and innovation• Leading customer acquisition efforts through targeted marketing campaigns, and advertising to drive user growth and engagement