Silvia Giannelli

Experience

• 

  Castelfranco di Sopra

  Jun 2004 - Sept 2004

  Tourist Office Employee

  In charge of all the tasks to be carried out in the Office.

• 

  Self-employed

  Sept 2006 - Nov 2021

  Language Tutor

  Tutor of English, French, Spanish and Italian.Age groups: KS1 - KS4 and adult learners.

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  Evento International Staff

  Jan 2007 - Nov 2009

  Conference Hostess

  Reception, help desk and hall service for national and international medical conventions. Assisting office staff with general secretarial work (preparation of event bags and materials, back office).

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  STevents

  Jan 2011 - Mar 2011

  Fund Raiser UNICEF

  Face-to-face fundraiser for seasonal campaigns run by UNICEF and Save the Children, with movable stands in malls and towns throughout Tuscany.

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  Aeroporto di Firenze S.p.a

  Feb 2014 - Dec 2014

  Airport Ground Operations Staff

  Airport Ground Staff at Florence Airport. Assigned tasks varied from check-in and boarding, as well as working as a clerk at the Lost & Found office. The latter involved both front and back office tasks: filing of missing or broken luggage reports (with regards to the former); calling passengers and/or carriers on the phone once luggage was found (as for the latter).

• 

  Studio MUKU

  Nov 2016 - Aug 2017

  Teacher of English as a Second Language

  English for children aged 3 to 9 years old. Creative English: art and music, drama, even organisation (end-of-the-year stage play), one-to-one private lessons (grammar and conversation; 6-9 years old).

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  国境なき医師団日本／Medecins Sans Frontieres Japan

  Jun 2017 - Sept 2017

  Directly reporting to the HR and Field HR Managers, as part of the Field HR Department (FHR).- I was in charge of managing the End of Mission Survey (EOMS) by: keeping weekly contact with 19 MSF sections; sending the survey to fieldworkers right after the end of their field mission; managing the scheduling of said process; responding to enquiries.- I also helped the HR and Field HR Managers with proof-reading of the EOMS Annual Report (2016), drafted by the former.- I was assisting the FHR Dept. with other general office work: data entry, data analysis, drafting of reports, preparing bags and badges for events and open seminars, as well as helping with setting the venue and reception for said events.- Worked independently in English and Japanese. Show less Directly reporting to the Communication Manager, I was in charge of conducting an analytical review of one of the campaigns created and run by MSF Japan throughout the country during the FY 2016.Following a first phase of both quantitative and qualitative research (survey and semi-structured interviews) with the staff from different departments involved, the results on its features, implementation and lessons learnt were summarised in the Final Report I drafted.Task carried out in English and Japanese. Show less

  • Project Specialist

    Nov 2016 - Sept 2017

  • External Research Consultant

    Jun 2017 - Aug 2017
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  VENCHI UK

  Feb 2018 - Apr 2018

  Barista / Shop Assistant
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  "K" LINE BULK SHIPPING (UK) LIMITED

  Apr 2018 - Jun 2019

  Executive Assistant
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  PRINOVA EUROPE LIMITED

  Jul 2019 - Jul 2020

  EA/ Business Development Associate
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  ReAssure

  Nov 2020 - Oct 2021

  Carrying on with back-office tasks from the previous job (below), additional admin/CS tasks entail requesting documents from UK and Scottish Government Departments, creating payment requests (cheques/BACS). Assisting customer service representatives with in-office printing/scanning of policy documents while they were working from home due to the COVID-19 pandemic.

  • CS Representative

    Mar 2021 - Oct 2021

  • Admin Support

    Nov 2020 - Mar 2021
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  Halseys Deli

  Sept 2021 - Oct 2021

  Professional Shop Assistant
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  Times Higher Education

  Nov 2021 - Dec 2021

  Data Officer

  Data officer for 2022 Impact Ranking, validating evidence submitted by various universities from all over the world with regards to their efforts towards compliance with the the UN SDGs (2030 Agenda)

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  Weird Fish Clothing

  Jun 2022 - Mar 2023

  Shop Assistant

  Shop Assistant with experience in both shop-level customer service and back office (delivery/stock management).

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  St Ives Town Council Cornwall

  Jul 2022 - Jan 2023

  Cultural and Visitor Information Assistant

  Located at St Ives Library and Visitor Information Centre, along with two other colleagues, I was the first point of contact for all enquiries related to both the realms of Library and Visitor Information Centre, working alongside two line managers (one per each section).Library tasks: creating bi-weekly library events calendar; searching, reserving and organising books on library management software; joining new customers; customer service; answering email enquiries received by other libraries around the County; answering email and phone enquiries received bycustomers; creating posters on Canva; creating book displays; shelving books; assisting customers with IT queries in computer room and photocopy machine.Visitor Information Centre: customer service; shop assistant; providing tourist information; Box Office (selling tickets and answering enquiries); checking stock levels and prices; maintaining shop displays; creating posters for events and seasonal sales; answering phone enquiries. Show less

• 

  The Stennack Surgery

  Feb 2023 - Jul 2023

  Medical Receptionist

  First point of contact for patients, both in person (front desk) and over the phone, with tasks of managing appointments, answering patients’ enquiries, liaising with Management and GP Partners and providing the latter with admin support on a daily basis in order to deliver high-level customer service and experience at the Surgery.

• 

  Private Household

  Aug 2023 - Mar 2024

  PA/Study assistant

  Study assistant to lady with disability who is doing her PhD remotely (alla dmin related to that, as well as diary management, ect.).PA to the same lady and the whole household for physical chores to be carried out.