Jamie P.

Experience

• 

  Sears Home Services

  Jan 2005 - Nov 2009

  Home Appliance Technician
• 

  LG Electronics Canada

  Nov 2009 - Mar 2021

  Managing a unique and differentiating factory service team across Canada. - Recruitment and retention of staff- Managing KPI's as assigned by service vice president and headquarters- Maintaining positive P&L for team- Maintaining NPS score of 50+ and QOS of 4.75- Schedule management to ensure productivity- Process development and improvement - Fleet management- Develop and document processes and procedures- Daily monitoring of reporting- Delegation of work and reporting to team leads and admin staff - Weekly reporting to vice president and headquarters - Best practice development and sharing- Responsible for cost and revenue generation in department - collaboration with other departments such as parts, sales, marketing, rma, planning, finance- inventory management Show less - Daily responsibility of resolving and delegating team issues/concerns- Monitoring of performance on a daily/weekly/monthly and annual basis- Verification and approval of returns- Growing team members abilities in their roles- Support of other team leaders- Creation of documents and presentations on procedures to help all team members- Assisted in the recruiting and hiring of my own team members- Trained new employees on Company Policy, Technology and Procedures- Technical support- Half and Year-end reviews for support, KPI performance and Career Development Show less

  • National Service Manager - Direct Mobile Service

    Sept 2015 - Mar 2021

  • DMS Team Lead Eastern Canada

    Mar 2013 - Sept 2015

  • Direct Mobile Service Technician

    Nov 2009 - Mar 2013
• 

  Reliance Home Comfort

  Mar 2021 - Dec 2022

  • Operations Service Manager

    Jun 2022 - Dec 2022

  • HVAC Installation Manager

    Mar 2021 - Jun 2022
• 

  Halo Car Wash Inc.

  Dec 2022 - now

  Service Manager