Lisa Miceli

Experience

• 

  Allstate

  Aug 2007 - Jul 2024

  - Managed the design, implementation and maintenance of learning projects- Collaborated with key stakeholders and cross-functional teams to assess learning needs- Strategized effective learning solutions that support business goals and learning objectives- Tracked and analyzed metrics to evaluate the effectiveness of education- Led the creation and delivery of employee onboarding and skills development learning programs, resulting in an overall 50% increase in employee skill confidence- Spearheaded a countrywide virtual training program that automated onboarding for new insurance agents, increasing quote volume and production by 40% in the first year- Successfully executed countrywide education, marketing, communication and sales enablement project plans to support the launch of new insurance products, boosting revenue by 25% Show less - Developed storyboards, applying instructional design principles such as the ADDIE model, to effectively outline content flow and align learning methods with established learning objectives- Utilized multimedia tools to design engaging learning solutions in multiple formats, such as e-learning courses, videos, instructor-led training decks and job aids- Designed and implemented continued learning videos promoting products, systems and skills enhancements, resulting in over 10,000 views annually Show less

  • Instructional Design Lead/Project Manager

    Jan 2021 - Jul 2024

  • Education Content Designer

    Aug 2007 - Jan 2021