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Namuu Angar

Namuu Angar

Sales, Customer Service

Followers of Namuu Angar1000 followers
location of Namuu AngarUlaanbaatar Hot, Mongolia

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  • Timeline

  • About me

    Culture and Customer Experience coach, content creator at Customer king consulting

  • Education

    • School of Creative Arts, Sydney Oxford Falls Australia

      2008 - 2010
      Advanced Diploma in Contemporary Singing Arts, Entertainment, and Media Management

      Activities and Societies: On stage shows Psychology coursesContemporary singing coursesArts coursesCommunicationAdvanced marketing courses

    • Seruuleg Private University of Mongolia

      1998 - 2002
      Bachelor of Business Administration - BBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

    • School of Commerce, Japan Yamanashi

      1998 - 1998
      College International Business/Trade/Commerce

  • Experience

    • Priceline Partner Network

      Mar 2008 - Mar 2010
      Sales, Customer Service

      Customer interaction, increase sales, and making orders for the required stocks

    • Khan Bank

      Apr 2011 - Jan 2013
      Executive Assistant, Translator to CIO, CRO and CAE

      Translating, organizing meetings and assisting the chief officers in various ways

    • Customer King Consulting

      Aug 2012 - now
      Founder, CEO and coach

      -Develop and deliver corporate trainings and workshops on Culture and people, Customer Experience and Sales-Quality Assessments for front line officers-Customer and employee surveys-Designing customer service models-Writing procedures, scripts and hanbook-Sales Performance Analysis-Setting KPIs for Sales Reps-Data analysis and preparation of reports

    • Generative AI

      Mar 2016 - now
      Marketing Director

    • Oyu Tolgoi LLC / Оюу толгой ХХК

      Jul 2016 - Jul 2018
      UG Training Department

      Worked on Khamtdaa Corporate culture program of OT

    • JCI Mongolia

      Oct 2020 - Dec 2021
      Director projects and awards

      JCI Impact

    • TransbankMongolia

      Apr 2021 - Jul 2021
      Director of Customer Experience

      Developing Customer Service Manuals, delivering trainings and writing procedures in line with Customer retention strategies of the bank.Overseeing call center and branch tellers.Auditing quality of the serviceAdvising employees

  • Licenses & Certifications

    • Coaching

      ACSTH
      Apr 2014

    • Microsoft Project 2016 Essential Training

      LinkedIn
      Dec 2019
      View certificate certificate

    • Project Managememt introduction course

      PMI Mongolia Chapter

    • Excel: Analyzing Your Sales Pipeline

      LinkedIn
      Jul 2018
      View certificate certificate

    • Customer Experience: Journey Mapping

      LinkedIn
      Apr 2019
      View certificate certificate

    • Professional counseling

      Focus on the Family

    • Customer Journey Mapping-Case study in Action

      LinkedIn
      Mar 2020

    • Cert Prep: Project Management Professional (PMP)®

      LinkedIn
      Aug 2019
      View certificate certificate

    • Excel for Sales Professionals

      LinkedIn
      Jul 2018
      View certificate certificate

    • Salesforce for Sales Managers

      LinkedIn
      Jul 2018
      View certificate certificate