Timothy Muloongo Lwiindi

Experience

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  Mopani Copper Mines PLC

  Mar 2013 - Sept 2014

  Graduate Trainee

  As IT Support Officer below some of my day to day activities•First Line Client Support & Help desk support •Troubleshooting network failures •Laying and trunking of network cables •Monitoring network performance

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  First National Bank

  Oct 2014 - Dec 2015

  E - Banker Zambia

  Helped clients with all electronic channels below are some of day to day activities•Achievement of Migration using product and technical knowledge (e Activation and e Registrations to e Channels). •Manage the growth of customer self-utilization to increase client migration to e Channels. •Maximize cross sell opportunities and strengthen client relationships. •Identify and utilize opportunities to increase client utilization on all e Channels. •Provide the customers with all the information required to make an informed decision •Coach front line staff to provide the appropriate experience to customers in terms of migration to e Channels. •Deliver exceptional service that exceeds customer’s expectations through proactive, innovative and appropriate solutions. Show less

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  Ministry of Commerce,Trade and Industry

  Jan 2016 - Sept 2016

  Programmer Analyst

  •Gathered and consolidated requirements from end users for website and intranet content and any other web driven applications.•Ensured that databases were always up to date and validated as backup system •Developed any data reports required using Microsoft SQL Reporting Services (SSRS and Crystal Reports):- •Gathered data and organized it through reporting it, turning it into meaningful information through analysis which was used for making actionable decisions aimed at fulfilling a strategic goal •Ensured security measures were in place on the database and users had the right access level to sensitive data. •Provided first line and back end client support to users and ensuring that user’s requests were understood, properly documented and prioritized. •Continuously seeking opportunities to increase internal client satisfaction and deepen customer relationships. •Developed procedures and help-sheets to assist users with appropriate practice instructions. •Investigated issues and accurately recorded the actions taken, diagnosed information, outcomes and time taken in the support log. Show less

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  Lusaka Securities Exchange

  Sept 2016 - Dec 2018

  Database Administrator

  Ensured that the Market was up and running to facilitate trading some of the day to day tasks •Administer the organization’s Systems environment •Responsible for technical design, planning, implementation and performance tuning and recovery procedures for business continuity.•Responsible for the maintenance, and definition of Systems Administration Policies and the development of the Organization’s Systems standards•Supervise Operations Staff on IT Systems usage to ensure organizational efficiency•Creating and scheduling of backup Jobs •Ensure that all database servers are backed up in a way that met the business’s Recovery Point Objectives •Ensure security measures are in place on the database and users had the right access level to sensitive data. •Provide support, maintenance and repair to the LuSE’s systems environments i.e. Solaris 10, UNIX , Linux, Windows 10, Server 2012 platforms to ensure the servers are up and running to run the organization’s core systems•Ensure that records of system downtime and equipment inventory are properly maintained•Ensure high availability and acceptable levels of performance of mission critical host computer resources•Develop, maintain and enforce security policies in order to protect the company and its employees from internal and external threats to data and systems, such as through preventing unauthorized access, virus infections, access to unsuitable web sites. •Training users on the company’s security policies and promote security awareness to ensure systems security and improve systems and network efficiency. Show less

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  Examinations Council of Zambia

  Jan 2018 - Dec 2018

  Senior System Specialist

  •Assists in the development and implementation of the Examinations of Zambia ICT Strategic Plan, and Business Recovery and Continuity Plan.•Managing software licences to ensure that they are renewed before expiry and ensuring that all machines on the domain are running licensed software.•Develop, test and implement web based applications and technologies to support the Council Business objectives.•Providing ICT training and technical support to end users •Troubleshooting software problems on Computers and Servers •Support all aspects of computer software applications and operating systems.•Installation and Configuration of Servers and Desktop Software•Installation and update of software anti-virus on servers and machines•Administer the ECZ website with up to date content from related Units and ensure website software is up to date•Creating and scheduling of SQL server database backup Jobs •Ensure that all database servers are backed-up in a way that they meet the business’s Recovery Point Objectives •Keeping up-to-date on new trends in personal Computing Show less

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  ZICTA

  Jan 2019 - Apr 2024

  Systems and Database Administrator

  Responsible for the performance, integrity and security of Systems and databases. Responsible for planning, development and troubleshooting Systems and databases, and ensuring that resources are effectively managed to meet the objectives of the unit.•Supervise and undertake development of policies and standards for Server and database infrastructure in order to facilitate interoperability of ICT systems •Supervise and undertake the acquisition, configuration, installation and maintenance of robust Server Farm Infrastructure in order to facilitate availability of e-services, applications and Databases for proper storage and retrieval of information.•Supervise and undertake the configuration and maintenance of server and database infrastructure in order to ensure systems availability•Ensure that the departmental and individual work plans are prepared.•Develop new and modify existing Systems, programs or databases, correct errors and make necessary modifications•Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure•Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems, such as the installation of new databases•Supervise and undertake the management of the authority’s website and ensures security and regular update and maintenance•Review project requests describing database user needs to estimate time and cost required to accomplish project•Review procedures in database management system manuals for making changes to database•Work as part of a project team to coordinate database development and determine project scope and limitations.•Manage resources effectively in order to ensure that the objectives of the department are achieved.•Ensure that all critical systems are backed up monthly in such a way that they are able to meet recovery point objective Show less

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  Zambia Civil Aviation Authority (ZCAA)

  May 2024 - now

  Manager - Information Communication Technology

  • Develop and implement a digital strategy that aligns with the organization's objectives• Oversee the design and implementation of digital services and ICT infrastructure • Lead and manage the ICT team to ensure the smooth operation of all digital systems, services, and infrastructure.• Evaluate the effectiveness of existing digital services and systems, and identify opportunities for improvement • Stay up-to-date with emerging technologies and trends in the digital landscape • Collaborate with other departments to ensure digital services and systems support the needs of the organization • Manage vendor relationships and contracts related to digital services and ICT infrastructure • Develop and maintain policies and procedures related to digital services and ICT infrastructure • Ensure compliance with applicable laws and regulations related to digital services and ICT infrastructure • Oversee the Authorities Business Continuity and Disaster Recovery program.• Prepare and manage the departmental budget and track spending• Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities• Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.• Oversee security, network, and enterprise systems information. Show less