Dwight Fallin

Experience

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  Watchtower Educational Center

  Jan 2001 - May 2003

  Support Services and Nursing Assistant

  • Provided residential support in a for over 800 volunteer workers involved in an International Bible Education Program• Also assisted nurses in Medical center. Specialized in working with adults with physical limitations

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  Wolcott Board of Education

  Jun 2003 - May 2004

  Instructional Assistant

  • Gave Academic Assistance to student with S.E.D (Social and Emotional Disorders)• Helped Teachers modify class work and test according to student’s skills and abilities

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  Plainville School District

  Aug 2004 - Jun 2006

  Paraprofessional

  • Provided academic support to Special Education students with learning and behavioral disorders• Built rapport with students from cultural and economic backgrounds• Successful in helping youths from abusive situations build self esteem

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  Bank of America

  Jul 2006 - Aug 2008

  Service to Solutions Senior Representative II

  • Assisted Customers with various financial needs as well as educated customers on how to maintain their accounts, make wise financial decisions, and expand their relationship with Bank of America

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  True North Polishing

  Aug 2008 - Nov 2008

  Contractor

  • Offered a variety of solutions to construction managers and architects regarding concrete polishing• Familiar with the concrete polishing process• Scheduled AIA courses for architects

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  Spherion

  Nov 2008 - Dec 2009

  Loan Resolution Service-Indymac Mortgage Services

  • Provided workout options and resolutions for homeowners needing assistance with their mortgage• Worked in Collections Department of Loan Resolutions• Familiar with variety of loans including Fannie Mae, Freddie Mac, 12 MAT, Interest Only, and ARM• Familiar with various Loan Modification Programs and Repayment Plans• Ranked in the Top Tier for the last two consecutive months before Kansas City site closed

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  Medco

  Feb 2010 - Aug 2011

  Account Coordinator

  • Coordinated with Home Health Agencies to provide skilled Nursing for Synagis patients• Responsible for labeling and processing VRF (Visit Report Forms) for Synagis nursing visits• Processed Statements of Medical Necessity from MDO’s for Synagis patients• Processed VRF’s for Aldurazyme, Remicade, Fabrazyme, and Myozyme Nursing visits• Identified Adverse Events for Synagis, Aldurazyme, Remicade, Fabrazyme, and Myozyme folders• Promoted to the Clinic Services division where I became responsible for coordinating patient visits to clinics as well as shipment of medical supplies to all clinics in Southeast of United States. • Educated clinics and patients regarding injection therapies such as Vivtrol, Risperdal, and Invega Sustena. Show less

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  LoveBlue - Oceanamatica

  Sept 2010 - now

  Member Board of Directors

  Love Blue - Oceanamatica is a non-profit organization aims to protect and restore the health of our oceans and marine life. Some of my responsibilities include:* Recruiting, supervising, evaluating, other key staff members.* Ensuring prudent and ethical use of Love Blue - Oceanamatica’s assets, including financial, human, and environmental resources.* Ensuring compliance with all applicable laws, regulations, and bylaws, and to adhere to the organization’s stated values and principles.* To support the organization’s fundraising and development efforts, and to leverage your network and influence to attract donors, partners, and supporters.* Overseeing the development and distribution of educational content. Show less

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  GEHA Health

  Dec 2011 - Apr 2015

  Verification of benefits and explanation of claims processing to members and providers in English and Spanish. Trained new employees as well as help implement new procedures, and computer systems.• Received phone calls and verified insurance benefits for government employees• Trained new employees on benefits verification and claims inquiries• January, 2014 Promoted to Senior Customer Service Representative• Initiate out-bound calls to Spanish speaking members to assist with health benefits • Used in the capacity of Operational Support Contact for new FACETS program• Helped train Customer Service Representatives how to learn the new FACETS system Show less

  • Connection Dental Representative

    Feb 2015 - Apr 2015

  • Bilingual Senior Claims Representative

    Dec 2011 - Feb 2015
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  First Impression

  Apr 2015 - Nov 2015

  Bilingual Project Manager

  • Supervised painters in the New Construction Division of First Impression• Responsible for ensuring quality of work• Coordinated work schedules of our painters with other subcontractors when building new homes• Communicated new homeowners regarding paint selections, and addressed their various concerns

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  Transit Pros

  May 2016 - Dec 2022

  * Lead a team of 6 Logistics Specialists to Facilitate towing and transportation of Medium and Heavy Duty equipment nationwide. * This transit process includes making initial contact with the pickup location and obtaining vehicle condition reports about the unit that need be transported.* Assigned transportation vendors to transport the units to the specified Copart auction lots.* Trained new employees on the process of obtaining Vehicle Condition Reports, as well a as well as assigning vendors and negotiating fees. Show less

  • Quality Assurance and Training Specialist

    May 2019 - Dec 2022

  • Specialty Division Logistics Specialist

    Oct 2017 - May 2019

  • Bilingual Logistics Manager

    May 2016 - Oct 2017
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  DCP Global

  Aug 2021 - Jan 2023

  Digital Content Assistant
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  GEHA Health

  Jan 2023 - now

  HPBO Learning Partner

  As HPBO Learning Partner, I am responsible for designing, developing, and delivering high-quality content for Business Operations employees that work as Medical and Dental Claims adjustors. I collaborate with subject matter experts, L&D, management, and other Learning Partners to create engaging and effective learning experiences that align with HPBO's strategic goals and values. I also evaluate the impact and outcomes of learning initiatives and provide feedback and recommendations for improvement. I'm passionate about learning and development and committed to enhancing the skills and performance of HPBO's workforce. Show less