Muhammad Muneeb Talib, M.Eng, CSSBB

Experience

• 

  Manchester United

  Dec 2012 - Jun 2015

  Customer Service Team Lead

  - Started as a kiosk assistant and proved my leadership qualities and got promoted to the position of team leader within three months.- Managed a team of 8 assistants each match day serving customers efficiently at all time and maintaining an appreciation for customer satisfaction - Handled cash transactions of ~£3000- Planned before the start of every game on the levels of stock and staff required for the day aided in developing great organizational skills.

• 

  The University of Manchester

  Oct 2013 - Jun 2015

  Student Ambassador

  - Facilitated in organizing various internal and external university events.- Lead campus and accommodation tours to prospective students and parents from innumerable backgrounds on open days.- Facilitated the staff in delivering talks and presentations at campus events.

• 

  Dawlance

  Jan 2016 - Mar 2016

  Senior Engineer

  - Document standardization activity and team member refresher training- Completed a shop wise energy optimization project- Part of QA TOP 6 defect investigation team

• 

  Indus Motor Company Ltd

  Mar 2016 - Sept 2022

  - Responsible for all technical issues of vehicle in south region after leaving assembly plant- Providing technical support to dealer in all hard to diagnose cases- Coordinating with plant team for repeated cases by arranging dealer visit and weekly meeting- Conducting regular audit at dealer premises for ensuring standards being followed for a delightful customer experience - Leading all regional post delivery campaigns related to product to make sure it gets resolved before causing any problem for customer. Show less - In charge of ensuring consistent accuracy of parts of all vehicle module from local suppliers for smooth production- Performed investigations and root cause analysis of chronic production defects related to local parts and liaising with suppliers to establish outflow controls and corrective action within the facility while conducting verification and onsite support.- Conducting regular process audits at supplier facility identifying needs for improvement- Coordinating with development and supplier teams to prepare part inspection standards and checking fixture for local sourced parts- Established change management processes for achieving desired quality in case of any change in man, machine, method or material during mass production stage.-Conducted cross functional problem-solving activities related to supplier part, in house manufacturing, engineering processes and inspection processes. - Implementation of shop floor management at supplier end to capture issues at source Show less - Preparing control documents for new model to ensure process standardization- Regular training of line side team leaders and team members - Leading durability activity to access performance of new model and rectify all issues before launch in market - Conducted all static and dynamic evaluation of new models during trial stages and coordinated with relevant department to resolve all issues during trial stages.- Evaluated parts against drawing and part inspection standard for accuracy and also conducted fitment analysis on vehicle. Show less

  • Regional Technical Leader

    Aug 2021 - Sept 2022

  • Assistant Quality Assurance Manager

    Jul 2018 - Aug 2021

  • Manufacturing Engineer

    Mar 2016 - Jul 2018
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  MillerKnoll

  Oct 2022 - Sept 2023

  Manufacturing Engineer
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  Global Furniture Group

  Sept 2023 - now

  Manufacturing Engineer