Nagarjun R

Experience

• 

  Wipro Limited

  Aug 2014 - Feb 2015

  IT Support Engineer

  Started my career with Wipro, scope international project. Learn the ITL process there.

• 

  HCL Technologies ltd

  Feb 2015 - Jul 2016

  Associate System Engineer

  • Managing Remedy and Smart Service Desk (SSD) and Resource Management Allocation with in the SLA Periods. Support in Charge in Smart Service Desk(SSD) & Remedy in It Services.• Manage Day To Day Customer Support And Networking Problems. Configuring Network Printers, Scanners and lync phones , Avaya .• Configuring and Troubleshooting Mail Accounts in Microsoft Outlook 2007,2010 and 2013• Managing Resources with Security Strategies Using Active Directory. Installation and Troubleshooting of OS like Win8.1, Win 7,Win vista, Win Xp, Windows Server2003, Windows Server 2008 And Upgrading It with Latest Service Packs.• Installation And Basic Troubleshooting Of Linux OS Such As Fedora, Ubuntu.• System Monitoring Tasks Such As Event Log Monitoring, Security Log Monitoring.• Database Configuring & Connecting, Backup &Restoring.• MaintenanceOfAboutMoreThan300SystemsinNetworkEnvironmentandTroubleshootingHp, Dell, HCL Laptops and Workstations &Configuring Internal Wireless Network.• Troubleshooting Virus Issues with Antivirus Tool from Symantec. • Planning, Implementing, Supporting and Troubleshooting LAN.• Hub&SwitchesInstallation.InstallingtheNetworkAccessories.ConfiguringTCP/IP.Co-Ordinate with Network Support Team for Network Maintenance.• Managed Client Side Antivirus (Updating &Virus Removal)And Management Software’s. Show less

• 

  Alice Blue

  May 2019 - now

  CTO

  Developed new trading products and API solutions for B2B and B2C segments, enhancing customer experience and market reach.Established real-time risk management systems to monitor and mitigate trading risks proactively.Implemented ITIL-based IT service management, streamlining operations and improving service delivery.Designed and enforced security management protocols, ensuring robust data protection and compliance.Led cloud adoption strategies, migrating systems to AWS & Azure for enhanced scalability and cost efficiency.Drove digital transformation through data-driven decision-making and process automation.Achieved ISO 27001 (Information Security) & ISO 22301 (Business Continuity) certifications, ensuring global compliance and trust.Introduced AI-driven tools for predictive analytics, customer behavior analysis, and automated trading strategies.Implemented ML models for fraud detection, risk assessment, and operational optimization, reducing manual effort by 30%.Launched advanced trading platforms with features like algorithmic trading and real-time analytics, increasing user engagement by 20%.Developed B2B API products for seamless integration with institutional clients, driving revenue growth.Built a real-time risk monitoring system, reducing operational losses by 15%.Successfully migrated legacy systems to AWS, achieving 40% cost savings and improved scalability.Implemented multi-factor authentication, encryption, and intrusion detection, reducing security incidents by 25%.Leveraged data analytics and AI tools to enhance decision-making and operational efficiency.Led the organization to achieve ISO 27001 & ISO 22301 certifications, boosting client trust and regulatory compliance.Spearheaded AI & ML implementation across all processes, driving automation, predictive analytics, and operational efficiency. Show less