Eslam Galal

Quality Control Specialist

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Alexandria, Egypt

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Timeline
About me
Quality Assurance Manager | ISO Certified ( ISO 9001, 45001,14001 ) | Expert in QMS, QHSE, TQM, MQM, Lead Auditor, Compliance & Risk Management | Leader in Operational, Organizational Excellence and Quality Management
Education
- Workers University
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  Bachelor Quality Control Technology/Technician Very Good
  Activities and Societies: As a member of the university’s Engineering and Technology Club, I collaborated on innovative solutions for process improvement and represented the institution in inter-collegiate technical seminars. Specializing in the Technological Development Division, I graduated with a "Very Good" grade, laying the foundation for my career in quality management. Key coursework covered quality control processes, statistical analysis, and production optimization.
- Arab Academy for Science, Technology and Maritime Transport
  2016 - 2017
  Diploma Total Quality Management
  Activities and Societies: I participated in the Professional Networking Society, where I connected with industry leaders to exchange insights on workplace safety and compliance strategies. The Diploma in Total Quality Management equipped me with the tools to design, implement, and audit Quality Management Systems (QMS). Key highlights included hands-on training in corrective and preventive actions (CAPA) and failure mode and effects analysis (FMEA)
- Arab Academy for Science, Technology and Maritime Transport
  2018 - 2022
  Master’s Degree Quality Management
  Activities and Societies: I actively participated in the institute’s Quality Leaders Forum, fostering discussions on emerging trends in quality management. I graduated with distinction from my Master’s Degree program with a specialization in Lean Manufacturing Principles. During this program, I led group projects on implementing ISO 9001 compliance frameworks and conducted a thesis on reducing defects through statistical process control (SPC).Quality Management - Operations Management - Chain and Supply Management - Contemporary Management - Quality Assurance Management - Competitiveness - Risk Management - Business Continuity -… Show more I graduated with distinction from my Master’s Degree program with a specialization in Lean Manufacturing Principles. During this program, I led group projects on implementing ISO 9001 compliance frameworks and conducted a thesis on reducing defects through statistical process control (SPC).Quality Management - Operations Management - Chain and Supply Management - Contemporary Management - Quality Assurance Management - Competitiveness - Risk Management - Business Continuity - Statistical Quality Control - Decision-Making Methods - Change and Development Management - Internal and External Reviews. Project Management - Customer Relationship Management Show less
- Arab Academy for Science, Technology and Maritime Transport
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  PhD Water Quality and Wastewater Treatment Management and Recycling Technology/Technician
  Activities and Societies: The program’s robust curriculum emphasizes cutting-edge methodologies such as Lean Six Sigma, risk management, and process optimization. My current research focuses on integrating ISO standards with innovative quality strategies to achieve transformational results in diverse industries. Embarking on a journey of advanced research, I am pursuing a Ph.D. in Quality Management to deepen my expertise in quality systems, operational excellence, and sustainable practices such as:Institutional excellence - research and development - research methods - knowledge management - international marketing - organizational performance management - Social responsibility - sustainability, business modeling - quality strategies - organizational development - corporate governance - strategic… Show more Embarking on a journey of advanced research, I am pursuing a Ph.D. in Quality Management to deepen my expertise in quality systems, operational excellence, and sustainable practices such as:Institutional excellence - research and development - research methods - knowledge management - international marketing - organizational performance management - Social responsibility - sustainability, business modeling - quality strategies - organizational development - corporate governance - strategic performance management - strategic management Show less
Experience
- Lecico Egypt
  Jan 2015 - Jan 2017
  Quality Control Specialist
  - Conducted rigorous inspections, ensuring 95% compliance with quality benchmarks.- Reduced waste by 18% with innovative material storage and handling processes.- Designed preventive maintenance schedules, minimizing equipment downtime by 24 hours monthly.- Enhanced production workflows, reducing lead times by 15%.- Monitored key quality metrics, achieving consistent on-target production goals.- Optimized testing protocols, improving accuracy and defect detection by 20%.- Led internal audits, identifying and resolving process gaps, and ensuring regulatory compliance.- Improved inventory management systems, cutting stock discrepancies by 10%.- Collaborated with production teams to implement root-cause analysis, reducing defects by 12%.- Conducted supplier quality reviews, improving incoming material standards by 22%. Show less
- Raya Information Technology
  Jan 2017 - Jan 2019
  Customer Service Specialist
  - Resolved customer complaints proactively, reducing complaint volumes by 70%.- Streamlined inquiry processes, cutting resolution time by 35% and boosting satisfaction.- Designed and delivered customer service training, improving team performance by 80%.- Implemented CRM tools, enhancing client communication and tracking effectiveness by 25%.- Achieved a 90% customer satisfaction rate, maintaining excellent service standards.- Identified recurring customer issues, reducing repeat complaints by 40%.- Established a feedback loop with clients, driving improvements in service offerings.- Enhanced call handling efficiency, increasing daily response capacity by 20%.- Collaborated with quality teams to integrate service insights into operational improvements.- Recognized as a top performer, receiving a “Customer Excellence Award” for outstanding service. Show less
- Nile Developments
  Jan 2021 - Jan 2023
  Quality Assurance Manager
  - Developed and implemented an inspection framework, increasing operational efficiency by 40%.- Conducted root-cause analyses, resolving recurring issues and improving quality metrics by 70%.- Strengthened ISO 9001 compliance, achieving a 98% success rate in internal audits.- Led quality improvement initiatives, reducing project delivery timelines by 20%.- Trained cross-functional teams on new quality protocols, resulting in a 30% increase in productivity.- Enhanced defect tracking processes, achieving a 50% reduction in quality issues.- Established key performance indicators (KPIs) to monitor progress, enabling data-driven decisions.- Improved documentation standards, reducing errors in project reporting by 15%.- Spearheaded supplier audits, enhancing quality performance by 25%.- Collaborated with stakeholders to align quality objectives with strategic goals. Show less
- First for manufacturing & crane systems
  Jan 2023 - Jan 2024
  Quality Manager
  - Conducted 150+ training sessions, achieving a 90% compliance rate with safety and quality standards.- Implemented comprehensive risk assessments, resulting in a 30% reduction in operational risks.- Designed and executed QHSE policies, ensuring alignment with ISO 9001, 14001, and 45001 standards.- Reduced production defects by 15% through targeted process audits and enhancements.- Improved workplace safety metrics by 25%, promoting a culture of accountability and compliance.- Enhanced supplier quality management processes, achieving 95% on-time deliveries with minimal defects.- Introduced preventive maintenance schedules, cutting downtime by 20 hours monthly.- Optimized resource allocation strategies, reducing operational costs by 10%.- Led cross-functional safety drills, increasing incident preparedness by 40%.- Directed internal and external audits, achieving certification with zero non-conformities. Show less
Licenses & Certifications
- ISO 45001:2018 Lead Auditor OHSMS
  QI Engineering & Management Consultancy
  Feb 2024
- ISO 26000 Guidance on Social Responsibility
  Egyptian Quality Association
  May 2023
- Integrated Management Systems Awareness
  Egyptian Engineers Quality Association
  Oct 2022
- ISO 37000:2021 Guidance Governance of Organizations
  Egyptian Engineers Quality Association
  Jul 2022
- Creating and Applying ISO 9001:2015 QMS
  National Quality Institute
  Nov 2021
- Change Management Certification
  Egyptian Quality Association
  Jan 2021
- Internal Auditing for ISO 19011:2018
  Egyptian Quality Association
  Apr 2019
- Awareness of ISO 31000:2018 Risk Management
  Arab Academy
  Feb 2019
- ISO 14001:2015 Lead Auditor EMS
  Intertek
  Mar 2024
- ISO 9001:2015 Lead Auditor QMS
  Intertek
  Dec 2023