Keith Giberson

Experience

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  BELL ATLANTIC / VERIZON

  May 2000 - Sept 2000

  Customer Service Representative

  Assisted customers over the phone regarding issues with their service Used a variety of tools provided by Employer to help resolve or diagnose customer issues Helped with scheduling new appointments for issues that cannot be resolved over the phone

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  95.9FM WRAT

  Apr 2001 - Apr 2003

  Promotions Assistant

  • Worked with Sales and accounts to organize promotions and how they will be executed• Assisted Promotion Director and Coordinator with day to day office duties• Conducted on site promotions • Instructed and trained Interns• MC events when on air talent was unavailable

• 

  Point Pleasant Distributors

  Sept 2003 - Jul 2010

  Graphic Artist

  • Created Custom Point of Sale (signage, promotional graphics) for over 300 accounts in both Monmouth and Ocean County• Worked directly with sales team and account management to meet specifications to benefit both our brands and the accounts business• Maintained and repaired computer/print system• Purchased and maintained stocks of material and inks, test new media and procedures to help keep our department up to speed with an ever changing market

• 

  Modis

  Oct 2011 - Mar 2012

  Tier 1 Technician Consultant for NACR.
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  NACR

  Mar 2012 - now

  Maintenance Engineer - Tier I

  NACR maintains and monitors VoIP networks for companies across the globe. My position allows me to handle front line support for our clients. A large part of my day is spent trouble-shooting and resolving issues that our customers experience on a day to day basis. Its a fast paced, hands on and rewarding career!