Dugbartey Sappor

Experience

• 

  Netplux Ltd

  Jun 2009 - Nov 2014

  Network Support Engineer

  • Gathered and collated network requirements by working with clients and team members.• Managed IP address allocations and helped design, deploy and administer network fail-over solution (HSRP, GLBP, and VRRP).• Configured and installed of Cisco, HP Aruba and Juniper Routers and Switches.• Troubleshot and resolved LAN/WAN connectivity issues• Set up and maintained wireless network for student group.• Worked on the entire project from cabling to IP addressing assignment• Analyzed enterprise campus architecture and implemented VLANs, spanning tree, inter-VLANs routing, high availability, redundancy, and security in campus networks.• Configured, implemented, and troubleshot layer 2 switching: Trunking, RSTP+, and EtherChannel, • Configured, troubleshot, and optimized routing protocol: EIGRP and OSPF for lowest latency Show less

• 

  Megamitch Microfinance Ghana

  Jan 2015 - Dec 2017

  Network & Systems Administrator

  Built network and systems infrastructure from the ground up to support company growth from 20 to 65 employees.Created IT policies and procedures guides adopted company-wide that decreased security incidents by 35%. Managed a team of 35 administrative staff, coordinating major project rollouts on-time and under budget.Troubleshot and maintained all network devices and infrastructure across the organization including switches, routers, firewalls, and wireless devicesCollaborated and coordinated with software developers to develop applications that meet the company’s requirements. Show less

• 

  Aker Energy Ghana-Norway

  Jul 2018 - Apr 2020

  Senior IT Support Officer

  Managed enterprise IT infrastructure supporting about 180 users across 3 locations to maintain 99.95%uptime of business systems.Provided tier 2/3 support and resolved complex technical issues annually, ensuring optimal networkperformance. Partnered with cross-functional teams to execute infrastructure upgrades on time and under budget.Diagnosed and fixed 200+ network and hardware issues annually, minimizing downtime.Created and maintained comprehensive documentation of network topology and configs enabling effective onboarding and transitions.Collaborated in IT planning meetings providing technical guidance to steer roadmap Show less

• 

  Dan Division IT Solutios

  Jul 2022 - Aug 2023

  Network & Systems Support Engineer

  Collaborated with IT managers to design network strategies that enabled the business to exceed core objectives, reduce costs by 15%, and improve system uptime to 99.95%.Designed and deployed high-density Aruba wireless networks at 4 locations, improving connectivity for over 1,000 end users.Spearheaded the upgrade and migration of legacy wireless networks to advanced Aruba infrastructure, resulting in enhanced performance and scalabilityConducted comprehensive site surveys, evaluating RF environments, and optimizing the placement of access points to ensure optimal coverage.Enforced cutting-edge security protocols and policies, guaranteeing the integrity of our network and safeguarding sensitive data.Provided timely technical support, swiftly diagnosing and resolving wireless-related incidents to maintain uninterrupted network services Show less