Athena Shen

Experience

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  Park Hyatt Shanghai

  Apr 2006 - Jun 2011

  PA to EAM

  • Strong administrative support to EAM-Rooms.• Coordinate divisional meeting within front desk, concierge, bell, guest service, housekeeping, butler, florist, spa and security.• Fully administrative support of the entire rooms division• Ensure efficient processing of internal and external communication.

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  J Hotel Shanghai Tower

  Jul 2011 - Jul 2014

  Personal Assistant to Managing Director

  • Assisting the Managing Director to develop the hotel’s strategy in conjunction with the mission, goals and objectives of J hotel.• Translation and Interpretation at all internal and external meetings and documents.• In coordination with MD, Interstate China Corporate office and Owner groups, assisting in establishes the following:o Policies, Procedures & Pre-opening planso J Hotel forms, documents and processeso Strategy Plan and business modelo Hotel positioning and branding• Provides cultural viewpoint to MD and hotel team.• Establish relationships with external organizations including owner representatives.• Respond to requests for information from internal and external sources, including Corporate Office.Financial Responsibilities• Prepares the Pre-opening office forecast, in coordination with IHR Corporate finance.• Controls and analyses on an on-going basis, Pre-opening office costs to ensure performance against budget.• Contributes to the preparation of the hotel’s pre-opening plans.Key CompetenciesKey TasksCustomer Focus • Build and maintain positive relationships with all colleagues and guests.• Take action to address their needs and exceed their expectations.• Create a positive hotel image in every interaction with internal and external customers.• Champion hotel brand standards.Working within the Organization• Demonstrate a flexible and mature management style and adapt actions to influence others to achieve results.• Adhere to Interstate Hotels Corporate Code of Conduct.Cultural Awareness • Work effectively with colleagues from different view points, cultures and countries. Show less

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  Naked Group

  Jul 2014 - Apr 2016

  PA to Chairman

  • Provide overall office management and administrative duties to Chairman, strongorganizational skills and exceptional attention to detail and accuracy• Establish and maintain strong communication links with Government, Owner, Group,Division and Department level• Proactively coordinate Chairman’s calendar, which is comprised of a heavy meeting scheduleand extensive travel plan. Ability to prioritize and anticipate needs• Make complex travel itineraries and and arrange business meetings,dining and businessentertainment• Provide discrete and confidential coordination of sensitive company information• Use discretion in interfacing with all levels of individuals,internally and externally• Anticipate needs and accomplishes responsibilities without direction. Ability to deal withambiguity and handle stressful and difficult situations with composure• Manage multiple projects and priorities and initiates follow up to ensure timely,Ability tobalance workload under short deadlines and changing priorities in a fast paced environment• Manage multiple projects and priorites and initiates follow up to ensure timely achievement ofcommitments• Other ad-hoc tasks Show less

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  Waldorf Astoria Shanghai on the Bund

  Apr 2016 - Dec 2019

  PA to GM
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  OYO

  Dec 2019 - now

  EA to COO