Amy Gustafson

Experience

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  Sam Goody

  Sept 1992 - Mar 1995

  Assistant Manager

  Duties included being a key holder to open and close store, bank deposits, nightly cash accountability, hiring, scheduling, received and reconciled shipments. Customer relations to include helping find correct music and running a cash register as needed.

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  The Home Depot

  Mar 1995 - Oct 1995

  Cashier

  Responsible for checking out customers in a timely manner and maintaining a balanced cash drawer.

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  Lowes Home Improvement Warehouse

  Mar 1996 - May 1998

  Customer Service Associate

  Home Décor & Flooring DepartmentResponsible for assisting customers with special orders, calculating proper square footage for flooring, wall paper and window treatments, maintaining and stocking department and also ran a cash register as customer volume required.

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  Dillard's Department Store

  May 1998 - Dec 1998

  Sales Representative

  Responsible for assisting customers by helping find merchandise and ringing it up, maintaining and merchandising department by putting out new stock and frequently changing the department to make clothes that had been there a while look fresh and appealing, and meeting monthly sales metrics. Performed a variety of responsibilities that shifted frequently as needed.

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  Home Base

  Jan 1999 - Jan 2000

  Interior Design Consultant

  Responsible for helping customer through the whole special order window treatment process including measuring windows, ordering products, interacting with vendors and scheduling installations. Needed to be detail oriented to accurately measure, record and input correct sizes for a perfect fit. Also scheduled installers to meet customer needs.

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  Lowe's Home Improvement Warehouse

  May 2006 - Jun 2007

  Customer Service Associate

  Home Décor& Paint DepartmentResponsible for assisting customers with special orders, maintaining and stocking department. Performed a variety of responsibilities that shifted frequently as needed. Used a variety of tools (paint mixer, blind cutter, special order system and fork lift) to meet customer needs. Also ran do it yourself classes to teach a variety of special paint treatments.

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  Alpine Access

  Jan 2010 - Feb 2011

  Real Time Monitor Team/Support Coach

  HP SprintResponsibilities include preparing hourly ring time report using excel, monitoring the agents call and ring times using Real Time Monitor and Avaya CMS Supervisor, reaching out to agents who have exceeded program metrics for incoming calls, after call work, breaks and personal time, archiving devices and issues that cause long handle time into excel spreadsheets and working closely with Team Leads and OCC's to ensure program metrics were being met. Coach responsibilities include being the contact person for CCP's when there is no TLOD available, monitoring the agents call times, ring times, breaks and aux times using Real Time Monitor and Avaya CMS Supervisor, reaching out to agents who have exceeded program metrics for incoming calls, after call work, breaks and personal time, archiving devices and issues that cause long handle time into excel spreadsheets and working closely with Team Leads and OCC's to ensure program metrics are being met also have prepared hourly ring time report using excel. Show less

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  Acosta

  Feb 2011 - May 2011

  WM Sparc Team

  February 2011 to May 2011 Acosta Sales and MarketingWM Sparc TeamAssinged to the WalMart Sparc team. Duties included in store label monitoring to ensure compliance to corporate pricing guidelines in an assigned territory of stores. Job was performed with remote supervision requiring a great deal of autonomy.

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  MSI,LLC - MSI HOA

  Mar 2011 - Jan 2014

  Assistant Community Manager
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  MSI LLC

  Mar 2011 - Dec 2013

  Assistant Community Manager

  Responsibilites include but not limited to talking to and assisting homeowners, community inspections, sending out violation letters using Reef Point, running Modifications Committee meeting including writing agendas, minutes, entering Design Review Requests into Jenark, notifying homeowners of Committee decisions. Basic administrative duties such as writing correspondence to homeowners and vendors, writing work orders, maintaining spreadsheets using excel, returning homeowner phone calls and emails. Show less

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  Blindsource

  Jan 2014 - Sept 2015

  Design Consultant

  Blindsource offers both a traditional showroom experience in several locations as well as a convenient mobile showroom service so that design options can be viewed in your home or office with your specific colors and furnishings in mind.We specialize in all varieties of blinds, shades, shutters and draperies. We are experts in various types of motorized applications, arches, angle top and odd shape windows. We serve residential (new construction and remodel), commercial, government and educational clients. Show less

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  T-Mobile

  Sept 2015 - Mar 2016

  Technical Support
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  Allstate

  Mar 2016 - Sept 2016

  Licensed Sales Producer

  Please let me know if you want to save money on your insurance. I'd love to give you a free quote.

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  American Family Insurance

  Sept 2016 - Feb 2020

  Licensed Customer Service Representive
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  Dune Allen Realty

  Feb 2020 - Aug 2020

  Reservations Specialist