Vinicius Mello

Experience

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  Previous Companies

  Jan 1999 - Jan 2004

  System Analyst

  - Accenture (Petrobras): System Analyst- ITC (ANP): Programmer Analyst- Icatu: Programmer Intern- Midiarte: Programmer Intern

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  NTT DATA

  Jan 2004 - Jan 2006

  Project Manager at Netikos (Acquired by NTT Data)

  FSW - Manufactures Software Development. Leadership of a software factory team with many programmers. Projects highlights:2003/2004 - Java development for TIM, as “TIM Multi-Torpedo”, End to End for mobile recharge monitoring and Online Invoice Control.2005/2006 - Vignette 7 training in Rome for pre-sales and development leadership of the three major TIM portals: tim.com.br, Corporate Intranet and CRM Intranet. Project revenue: US$ 3 Million.2006 – Vignette 6 portals installation at Usiminas and the gap analysis of TV Globo schedule portal. Show less

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  TIM Brasil

  Jan 2006 - Jan 2011

  IT Manager

  Value-added services ( VAS ) Manager. US$ 10+ million/year CAPEX Management. USSD Technology Sponsor (great success in TIM).Highlights:2010/2011 - Demand filtering, people and CAPEX management.2009 - Telecom Italia Future Center international experience in Venice.2007/2008 - Sponsor of USSD technology:1) balance request through *222#, resulting 30% of calls reduction to the Customer Care, savings of US$ 4 million/month. 2) Implementation of ”TIM PDV” which have grown the mobile recharges (18%) and reached remote locations. This solution won the Excellence Awards 2008 in Nice (France), Most Innovative Application of Customer Care category. 3) USSD customer care portal (*144#) , one of the biggest cases of the world.2006-2011 - Intelig Incorporation, Numerical Portability, self-service for CRM/Customer Care, marketing offers (E.g: “Torpedão Campeão” (2010 FIFA World Cup) and “101 Carros”), Ring Back Tone, VAS Rating/Charging with Ericsson SDP platform and technical projects related with SMS , USSD , WAP Platforms and Vignette Portals. Show less

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  TIM

  Jan 2009 - Jan 2009

  Researcher of 2020 Technologies

  - International experience at Telecom Italia Future Center in Venice to develop the Mashup of Things project in a Business Ecosystem considering 2009-2020 technologies . - Speaker for the TIM Global CEO (Franco Bernabe) and Communications Minister of Brazil (Helio Costa). - Participation on MIT future technologies presentations.

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  Vale

  Jan 2011 - Jan 2013

  CRM / ITSM Manager

  - Leadership of PM and functional support team. - Global Management of Shared Services (SSO) Portals and CRM / ITSM systems, following ITIL best practices. - Global Management of CRM / ITSM services (IT, Procurement/Logistics , Finances , HR , Facilities/Infrastructure and Travel services) with complex business and workflow specifications. 50+ self-service services (digital forms) and 1000+ call center services.- BSi (Business System Integration) with SAP , Oracle and Peoplesoft ERPs. Also creation of digital self-service forms to fulfill ERPs gaps. - 2M+ service requests/year and US$ 500M+ in payments through procurement/financial self-service forms. Projects highlights:2011/2012 – Vale Service Portals in Brazil , Canada , Mozambique , Malaysia, Australia and Oman , with many activities in these countries. Technology : Sharepoint. Vendor: Microsoft.2012/2013 – ITIL training and certification to lead a huge global project of ITSM and CRM replacement, with direct saving of US$ 15M /year for replacement and unification of IT and non-IT tickets tools. Steps:i . Proof of concept , considering all ITIL processes with 7 product vendors: BMC , Service Now , HP , IBM , Microsoft and CA. Vendors weaknesses and strengths mapped.ii . Bid with the top 3 suppliers during the RFP.iii . BMC Remedy Contract (Accenture as partner) for workshops , specifications , construction and testing. Travel to an event in Houston, BMC Headquarter.iv . Change management for 80,000 customers, 3000 approvers, 200 call center agents (1st level) and 3000 process owners representatives (2nd Level) . Show less

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  Orga Systems (Acquired by Redknee/Optiva)

  Jan 2013 - Jan 2016

  Solution Sales Manager

  Orga Systems is a BSS company, headquartered in Germany, 600+ employees. - Brazil Pre-Sales Responsible.- Report to Americas Sales VP.Main achievements:- TIM Brasil Account Business Growth.- USD15M sales / year on consulting services, product licenses/support, product change requests, FSW - Software Factory and Managed Services. Key Events participation:- MWC 2015 (Barcelona) - Solutions Exhibitor- Futurecom 2014 (São Paulo) - Key Speaker (Argentina Room - http://tv.futurecom.com.br/)Main Brazil customers and leads: TIM Brasil, America Movil (13 Countries), Telefonica Brasil, NET, Sky and GVT.Customer Support in LATAM: Entel (Chile), Digitel (Venezuela) and Telecom Personal (TPA Argentina). Show less

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  Redknee

  Jan 2015 - Jan 2016

  Senior Soluton Sales Manager (LATAM Southern Cone)

  • Responsible for software solutions and pre-sales for Brazil and the Southern Cone, reporting to the LAT Pre-Sales Director.• I learned deeply the knowledge of responding RFP and selling a portfolio of VAS (Recharge and USSD) and BSS (Business Support Systems) with emphasis on OCS (Online Charging System).• I made several presentations of solutions in Brazil, Argentina and Venezuela.• I promoted upsells of several TIM solutions such as OCS (Online Charging System) and USSD Recharge. The same for Claro USSD Recharge.• I temporarily worked as an account manager for TIM, renewing a software factory, managed services and support contract worth 15M USD for 2 years. Show less

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  Huawei

  Apr 2016 - Dec 2019

  Software Sales Executive - TIM, Claro and Oi

  • Responsible for software and digital services sales and pre-sales for RJ, specifically for TIM, Claro and Oi;• Led 3 direct professionals and more than 30 indirect professionals (in-person and remote);• I worked heavily on relationship and culture management between client and company with Chinese leaders;• Won RFP for Oi's OCS (Online Charging System), revenue of more than 15M USD in a 3-year contract;• Won RBT (Ring Back Tones) RFP from TIM, managing sales in a revenue sharing model;• Renewed existing messaging solution contract (SMS / USSD) with expansion of the Anti-spam solution;• As an account executive, I managed TIM's largest IT prepaid project, OCS (Online Charging System), with sales exceeding 4M USD per year under a 10-year contract. Show less

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  Nokia

  Dec 2019 - May 2024

  • Responsible for the application/software sales area for all Telecom companies in Brazil, with emphasis on TIM, Oi and Claro large accounts, reporting to the VP of Latin America for Software and Core Networks;• Led a sales team with 4 direct professionals and more than 40 indirect professionals (in-person and remote);• Defined the annual planning of sales activities;• Improved sales and business development knowledge in more than 60 solutions from the service portfolio (SaaS, Managed Services, Consulting), Energy Saving, Customer Experience, Digital Transformation Insights / Analytics, Core Network, Security, BSS (Business Support Systems) and OSS (Operation Support System).• Managed as account director Oi's largest Analytics and Customer Experience project, revenue exceeding 3M USD annually;• Won TIM's AAA (Authentication, Authorization, and Accounting) RFP with competition from Europeans and Chinese;• Renewed and expanded existing provisioning solutions at TIM;• Renewed and expanded existing mediation solutions at Claro;• Exceeded the goals in 2022 (149% target achievement) and 2023 (118% target achievement);• Constantly participated in drafting and reviewing contracts based on internal negotiation and customer supply teams. Show less

  • Business Applications Sales Director Brazil

    Jan 2023 - May 2024

  • Core and Business Applications Senior Account Manager - TIM, Oi and Local Accounts

    Dec 2019 - Dec 2022