Janice Cissna

Experience

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  Glendale Community College

  Aug 2001 - Aug 2002

  Career Center Assistant

  Assisted students & the general public in finding work both on & off campus.Worked with students & the general public to create resumes and online accounts with Glendale Community College's online job site.Submitted & maintained job postings on Glendale Community College’s online job site.Helped organize & oversee various on campus functions such as career fairs & other career related events.

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  Manpower, Inc. of SE Michigan

  Jun 2003 - Mar 2004

  Administrative Assistant & Recruiter

  In my previous role as Administrative Assistant & Recruiter, I:• Provided administrative support to an office of 5 Staffing Specialists and aided in recruiting entry-level clerical and light industrial positions.• Conducted interviews for potential employees by leveraging administrative pre-employment skills testing and conducted new employee orientations.• Temporarily ran all aspects of the Paradise Valley branch as a sole employee during the Branch Manager vacancy.• Developed and implemented comprehensive "How‐To" manuals on topics including in‐processing of new employees, payroll, orientations, etc. Show less

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  PHI Air Medical

  Aug 2004 - Sept 2022

  In my previous role as Executive Assistant to the COO, I:• Provided general and administrative support to the Chief Operating Officer of PHI Air Medical; Sorted and prioritized the COO's email, contacts, and email responses.• Created and controlled the COO’s calendar in order to ensure direct reports, customers, and superiors were scheduled on the COO’s calendar. Singlehandedly and efficiently managed a fleet of 50 vehicles management.• Scoped and prioritized activities based on business and customer impact and provided hands-on leadership, methodology, structure, and information necessary to coordinate decision-making and development critically.• Ensured accuracy by proofreading and editing the work of the COO, creating and editing documents, coordinating travel plans, and carrying out other administrative duties as required.• Functioned as the Foundation Coordinator for PHI’s Yellow and Black Giving Back Foundation.• Facilitated meetings, event planning, and coordination, including routine and ad‐hoc meetings, off-site leadership meetings, group dinner events, holiday events, etc. Show less In my previous role as Customer Care and Contract Administrator, I:• Provided efficient oversight of yearly aircraft insurance evaluation of customer contracts and modification of insurance premium pass-through accordingly.• Conducted thorough monthly customer invoice reviews to ensure adherence and compliance to contract and audit regulations and requirements. • Worked closely and efficiently with the finance department to resolve problems related to customer invoicing upon review and calculation of month-end out-of-service credits for customers.• Assisted the finance department in month-end budget reviews and assisted the finance department and Regional Directors with yearly budget forecasting. • Conducted extensive research and supported internal and external auditors during documentation as required for contract compliance and proper customer invoicing.• Facilitated and coordinated contracts for approval, signature, and documentation.• Closely monitored renewal and expiration dates of over 500 contracts, including but not limited to preferred provider agreements, leases, etc.• Managed and spearheaded the preparation of RFP and RFI responses for new business development opportunities and functioned as a liaison between PHI Air Medical and potential new business customers.• Effectively oversaw the yearly contract review process of exiting customer contracts and recommendation of all annual price adjustment amounts. Show less In my previous role as Executive Assistant to the President, I: •Provided sufficient administrative support to the President of PHI Air Medical and C-level executives of the parent company, PHI Inc., when necessary. • Responded to and appropriately handled emergency situations that arose calmly and effectively with the ability to change the approach or method to fit the situation best. • Controlled the President’s calendar while ensuring that all direct reports, customers, and superiors were scheduled on the President’s calendar. Acted as a liaison between executives, managers, staff, and visitors.• Accurately proofread and edited the work of the President, edited documents, took and transcribed meeting minutes as needed, and conducted other administrative duties.• Carried out other duties, including meeting coordination, travel arrangements, and preparing monthly credit card reconciliations and expense reports.• Oversaw supply ordering, special events coordination, in-processing all clinical and administrative new hires, as well as resolving any routine and non-routine issues related to the daily operations of PHI Air Medical’s 140-person office.• Sorted and prioritized the President’s email, contracts, and email responses, and coordinated contracts for approval, signature, and documentation. Show less In my previous role as Human Resource Assistant, I: • Supported the Human Resources Department administratively and prepared and processed new hire packets, ensuring accuracy upon completion.• Maintained a database of open positions and tracked new hires, transfers, and terminations, and processed benefit application paperwork for new hires.• Ensured compliance with organization policies and directives and provided training and organizational development knowledge to benefit all management staff.• Assisted with applicant tracking, candidate sourcing, manager communication, and reporting in order to vet the recruitment process and ensure only the most qualified and promising candidates were hired.• Processed benefits application paperwork for new hires; Reviewed information, ensuring information was completed correctly. Show less

  • Executive Assistant to the COO

    Jul 2018 - Sept 2022

  • Customer Care and Contract Administrator

    Oct 2016 - Sept 2022

  • Executive Assistant to the President

    Aug 2004 - Sept 2016

  • Human Resource Assistant

    Aug 2004 - Oct 2006