Ronald Trao

Experience

• 

  US Army

  Jul 2014 - now

  As the Program Manager and Senior Medical Operations Non-Commissioned Officer at Walter Reed National Military Medical Center, I provided strategic oversight and operational leadership for three departments comprising over 470 personnel. I managed staffing, workload distribution, scheduling, and deployment operations, ensuring readiness and full compliance with Department of the Army (DoA) standards. Leading six critical programs, I produced 30% of the Army’s specialized medical occupational service members annually by fostering collaboration across cross-functional teams and aligning efforts with mission objectives. I also supervised the accountability, training, welfare, and readiness of 151 officers, 78 enlisted service members, and 8 civilians, ensuring seamless execution of mission-critical objectives.In this role, I enhanced operational resilience by implementing and managing comprehensive security protocols maintaining equipment and facilities valued at $40,000. I also oversaw annual academic and professional training for 230 soldiers across six military occupational specialties (MOS), transforming them into deployable medical specialists ready to support contingency operations. Beyond daily operations, I served as a senior advisor on administrative actions, workforce deployment, and security operations, directly contributing to the success of two installations. My ability to streamline processes, optimize resources, and lead diverse teams consistently delivered measurable results in advancing operational readiness and efficiency. Show less During my tenure as the Senior Medical Operations Non-Commissioned Officer and Technical Advisor for the 3-15 Infantry Battalion, I led the health, welfare, training, and morale of 37 soldiers and their family members, ensuring operational readiness across both field and garrison environments. I served as the principal Non-Commissioned Officer (NCO) advisor to senior leadership, offering expert guidance on the tactical deployment of medical personnel and unit operations. This role required strategic oversight of $5 million in medical equipment, including maintenance planning and readiness reporting. By collaborating with team leaders, I ensured the unit's preparedness to execute missions effectively while meeting organizational objectives.In this position, I successfully implemented comprehensive operational strategies for austere and fixed facility operations, enhancing the effectiveness of deployed medical support systems. I developed detailed project plans, including task timelines, resource allocations, and accountability measures, driving efficiency and proper utilization of assets. Additionally, I streamlined reporting and communication processes with leadership and stakeholders, providing actionable insights that improved decision-making. My ability to foster team cohesion through expert training, morale initiatives, and operational oversight directly contributed to the unit’s mission success and readiness metrics. Show less During my tenure as Senior Medical Operations Non-Commissioned Officer at the Grafenwoehr Health Clinic in Germany, I provided operational and administrative oversight for a team of 117 personnel delivering healthcare services to over 9,200 beneficiaries. I managed a $6.6 million annual budget and ensured accountability for $2.1 million in property and medical assets, driving fiscal compliance and resource optimization. Collaborating with clinical leadership, I maintained high standards of care by implementing evidence-based practices and streamlining operational processes. My responsibilities included advising the Commander on workforce readiness, training programs, and operational planning and aligning personnel and resources with mission-critical objectives. Additionally, I supervised the daily operations of nursing services and medical personnel, ensuring the availability and readiness of resources for Primary Care and Patient-Centered Medical Home (PCMH) teams.In this role, I successfully enhanced operational efficiency by optimizing staffing levels, enforcing policy compliance, and streamlining data collection and reporting processes. I implemented service delivery improvements that reduced delays, increased compliance, and elevated patient satisfaction. My leadership extended to the professional development of 41 enlisted Soldiers, fostering a high-performing multidisciplinary team that consistently exceeded performance expectations. By ensuring the maintenance and serviceability of over $723,000 in medical equipment, I contributed to uninterrupted functionality and operational readiness. My ability to deliver strategic guidance on UCMJ matters, workforce challenges, and training initiatives strengthened organizational discipline and enhanced overall effectiveness. Show less

  • Transitioning Service Member

    Mar 2024 - now

  • Program Manager, Senior Medical Operations Non-Commission Officer

    Apr 2021 - Mar 2024

  • Technical Advisor, Senior Medical Operations Non-Commission Officer

    Jul 2017 - Apr 2021

  • Senior Advisor, Senior Medical Operations Non-Commission Officer

    Jul 2014 - Jul 2017