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Eva Topalska

Eva Topalska

Sales Consultant

Followers of Eva Topalska169 followers
location of Eva TopalskaBulgaria

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  • Timeline

  • About me

    Reporting & Analyses Specialist

  • Education

    • Sofia University St. Kliment Ohridski

      2018 - 2022
      Bachelor's degree Public Information Systems

    • University of National and World Economy

      2023 - 2024
      Master's Degree Data analysis with specialized software

  • Experience

    • Benetton Group

      Jun 2019 - Mar 2020
      Sales Consultant

    • Just Eat Takeaway.com

      Aug 2020 - Nov 2022
      Customer Service Specialist

      -supporting customers via chat, email, phone in English and Bulgarian;-supporting partners via email and phone in English and Bulgarian;-managing data of customers and restaurants;-working with TMS, Zendesk, Asana, Workday;-de-escalation;-communication with different departments in the company;-working with SLA;Subject Matter Expert-buddy to new hires;-supporting teammates with complicated cases;-resolving escalated situations;

    • GfK

      Nov 2022 - Jan 2025
      Market Data Analyst

    • Frontex International

      Jan 2025 - now
      Reporting and Analyses Specialist

  • Licenses & Certifications