Julia Romaniello

Experience

• 

  Bosch Rexroth

  Jan 2013 - Jan 2014

  Internship - Sales

  Responsible for the input of client requests (Purchase Orders) in the system and for the follow up of those with clients. Also responsible for the monthly metrics for the department.

• 

  IBM

  Nov 2014 - Jan 2021

  Responsible for handling high value complex deals for Public and Financial US Accounts, managing and strengthening Client Relationship through Quote to Cash transaction. Close work relationship with Sales, Pricing, Legal, Accounts Receivable and Finance Team’s. Performing integrated role from quote to cash equation.Setting priorities for urgent and complex requests with the team. Monitoring the team’s quality and squad metrics scores; team’s metrics showcase and Agile ceremonies, looking for improvement, not only on our daily processes, but also on team member’s development.Identifying process gaps and facilitating process-specific change management including, but not limited to, communication, implementation and compliance. Also responsible for process updates and training. Supporting and working with process documentation team on creation and review of DLPs. Exibir menos Account Manager and Client Service professional. Responsible for the support of Sales team USA, for complex contracts of software and hardware maintenance, from pre-sales to post-sales. Monitoring the quality and accuracy of team reports and metrics, identifying process failures to create new strategies and implement improvements. Supporting projects for the CIO Team to identify simplification and automation opportunities. Responsible for training new employees. Working on an Agile environment. Exibir menos

  • Senior Customer Support Analyst

    Jan 2020 - Jan 2021

  • Junior Customer Support Analyst

    Nov 2017 - Jul 2020

  • Customer Support Assistant

    Nov 2015 - Jan 2017

  • Internship - Training/HR

    Nov 2014 - Jan 2015
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  IQVIA

  Jan 2021 - now

  • Proposal Developer II

    Jan 2023 - now

  • Proposal Developer

    Jan 2021 - Jan 2023