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Dicky Zulkarnaen

Dicky Zulkarnaen

CPO

Followers of Dicky Zulkarnaen906 followers
location of Dicky ZulkarnaenWest Java, Indonesia

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  • Timeline

  • About me

    Contact Center Ops | Service Quality | Training & Development | Employee Relation | People Engagement | Sales Support

  • Education

    • STMIK Budi Luhur

      1995 - 2000
      Sarjana Komputer Management Informatika

    • SMAN 44 Jaktim

      1992 - 1995
      - IPA

  • Experience

    • Citi

      Jan 2000 - Jan 2004
      CPO

    • Citibank Indonesia

      Jun 2000 - May 2004
      Call Center Team Leader

      - Monitoring Call Center Agent- Handling complain & good services for customer- Etc

    • PT Bank Mega Tbk.

      May 2004 - Oct 2006
      Card Center Branch Support Area Manager

      - Monitoring Branch Credit Card Sales- Deliver Training - Etc

    • HSBC Retail Banking and Wealth Management

      Oct 2006 - Jun 2022

      Responsible in managing Academy, TPSA Mgmt, Resourcing, & BPtW team Contact Center Inbound & Outbound Academy Manager - Monitoring Daily Service Indicator- Leading Inbound CallCenter Team (Card & Personal Loan)- Ensure all daily activity run as well to achieve KPI Ensuring the quality of service delivered meet business expectation

      • Contact Center People Experience Manager

        Apr 2018 - Jun 2022

      • Contact Center Academy Manager

        Oct 2013 - Apr 2018

      • AM Inbound Contact Center

        Mar 2008 - Oct 2013

      • Contact Center Service Quality SPV

        Oct 2006 - Mar 2008

    • Garasi DZ

      Jun 2022 - now
      Business Owner

      - Automotive content creator- Buy & sell / consignment 2nd motorcycle- Motorcycle detailing & restoration- Technical Advisor

    • PT Bapak Bapak Serius

      Oct 2022 - Dec 2022
      Content Writer

      Automotive content writer at Bapak2ID

    • PasPisan

      Jan 2023 - now
      Business Owner

      Culinary & art retail business owner

    • Elang System Solusi Indonesia

      Feb 2024 - Jun 2024
      HR, Compliance, & GA Manager

    • Skor Technologies

      May 2024 - now
      Customer Support Specialist

  • Licenses & Certifications

    • LSPP Level 2

    • Financial Crime Risk

      HBID FCC
      Mar 2018

    • Anti Money Laundering & Sanctions

      HSBC Retail Banking and Wealth Management

  • Honors & Awards

    • Awarded to Dicky Zulkarnaen
      The Best SPV & The Coolest SPV Internal Dec 2012