Benjamin H. MBONGO, MBA

Experience

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  Airtel DRC

  Nov 2009 - May 2010

  Data Encoder

  Encode and store customer information in the database

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  IEnergizer

  Jul 2011 - Aug 2012

  Consultant

  French Support in Gaming process

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  IYogi Inc.

  Sept 2012 - Oct 2014

  Senior Support Engineer

  Implement, Deploy, Configure, Maintain and Troubleshoot Cloud Security Solution on customers environment.- Deploying, Troubleshooting and Monitoring Network Security Application through remote session (Total Defense 3/3 security suites and Gateway security)- Coordinate with the management to implement project guidelines.- Ensuring interchangeability and efficient functionality of our Network Security Technologies with customer's Network Environment (Active Directory, Firewall, Domain Name System, Servers, data flow etc...).- Manage end-user customer phone calls and Ticket- Demonstrate advanced problem-solving skills and efficient troubleshooting skills- Demonstrate Support Professional minimum skills appropriate to Technical Support Officer- Demonstrate advanced knowledge and effective use of applications/operating systems.- Demonstrate commitment to client/internal/customer satisfaction- Demonstrate effective documentation and verbal communication skills- Utilize the Intercom Phone System- Successfully complete all client related training.- Team meetings on a regular basis with direct reports.- Monitoring reports. Show less

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  Total Defense Inc.

  Sept 2012 - Oct 2014

  Senior Server Engineer

  Implement, Deploy, Configure, Maintain and Troubleshoot Cloud Security Solution on customers environment.- Deploying, Troubleshooting and Monitoring Network Security Application through remote session (Total Defense 3/3 security suites and Gateway security)- Coordinate with the management to implement project guidelines.- Ensuring interoperability and efficient functionality of our Network Security Technologies with customer's Network Environment (Active Directory, Firewall, Domain Name System, Servers, data flow etc...).- Manage end-user customer phone calls and Ticket- Demonstrate advanced problem-solving skills and efficient troubleshooting skills- Demonstrate Support Professional minimum skills appropriate to Technical Support Officer- Demonstrate advanced knowledge and effective use of applications/operating systems.- Demonstrate commitment to client/internal/customer satisfaction- Demonstrate effective documentation and verbal communication skills- Utilize the Intercom Phone System- Successfully complete all client related training.- Team meetings on a regular basis with direct reports.- Monitoring reports. Show less

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  ISheriff

  May 2014 - Oct 2014

  Sr. Support Engineer

  Implement, Deploy, Configure, Maintain and Troubleshoot Cloud Security Solution on customers environment.- Deploying, Troubleshooting and Monitoring Network Security Application through remote session (Isheriff Endpoint Security solution, Cloud Web filtering and Cloud Email filter)- Coordinate with the management to implement project guidelines.- Ensuring interchangeability and efficient functionality of our Network Security Technologies with customer's Network Environment (Active Directory, Firewall, Domain Name System, Servers, data flow etc...).- Manage end-user customer phone calls and Ticket- Demonstrate advanced problem-solving skills and efficient troubleshooting skills- Demonstrate Support Professional minimum skills appropriate to Technical Support Officer- Demonstrate advanced knowledge and effective use of applications/operating systems.- Demonstrate commitment to client/internal/customer satisfaction- Demonstrate effective documentation and verbal communication skills- Utilize the Intercom Phone System- Successfully complete all client related training.- Team meetings on a regular basis with direct reports.- Monitoring reports. Show less

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  SEGUCE RDC

  Jun 2015 - Aug 2023

  IT Network Administrator

  • Network Administration• System administration• Server monitoring • Develop, configure, install and manage: - Local and Remote Networks - Computer and printer - Servers - Network Equipments - Network Security • Manage Telecom links• Diagnostic & Handle network and telecom issue• Ensuring the quality of service on the networks to maintain: - Availability - Integrity - Privacy and data security• Alert the head of the technical team of any event that may cause a malfunction or a decrease in system service quality• Provide information and transmit requests for technical compelled to SEGUCE - where applicable• Follow the procedures for communication with SEGUCE• Analyze and test the network and security products Show less

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  SEGUCE RDC | BUREAU VERITAS

  Aug 2019 - Aug 2023

  Deputy Manager Of Information Technology | ISO 9001

  Network Administrator

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  SEGUCE RDC/BUREAU VERITAS

  Aug 2019 - Aug 2023

  Deputy IT Manager
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  SEGUCE RDC SA

  Jul 2023 - now

  Business Intelligence Manager