Muhammad Murtaza Qureshi

Experience

• 

  Private

  Jun 2010 - Aug 2010

  Call Center Representative

  was running a campaign of calling Australia regarding the property evaluation.

• 

  The Bank of Punjab

  Jun 2015 - Aug 2015

  Intern

  All department rotation i.e clearing, account opening, cheque book issuing, debit card issuing and online transaction.

• 

  Qureshi Son's

  Aug 2016 - Nov 2017

  Operations

  Managing all the operational Activity inside the shop. Stock management. Reordering.Invoices management.

• 

  Vivo smartphone

  Dec 2017 - May 2018

  MTO

  To generate maximum number of sales from my area. To maintain the stock of the shops under my supervision. To open new distributions. Make sure that my brand image is there in the market and look for the opportunity to enhance my brand image. Recruit and provide training to my promoter and motivate them to make sales

• 

  Foodpanda

  Aug 2018 - now

  - Managing Key accounts of Lahore and contributing 60% in total orders of Lahore.- Achieved 25% growth in order in a span of 6 months in 2024.- Implemented customized account plans to meet individual client needs.- Developed and implemented strategies to improve customer retention and loyalty.- Collaborated with other departments to address customer needs and service requests.- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.- Management of Deal Acquisition, City Subsidy Management, Vendor Experience, Marketing request and management, Dish Level Photography, Dish Level Description, and New vertical support- Deliverance of operational key KPI i.e Fail Rate, Offline, NPS and Overall Rating of the vendor on Platform.- Creating effective planning for the Vendor to ensure Growth in terms of Orders and GMV- Subsidy Allocation to ensure vendor and Platform Growth- Ensuring vendors are compliant with foodpanda policies- Selling of Marketing Ads to the vendors- Team Development and Training Show less • Managing and signed up renowned restaurant through strategic approach.• Provided support to the restaurant partners in the constant improvement to a top online delivery service.• Build a high-performance team in the city.• Executing new segment in a timely manner.• Established, maintained and managed strong relationships with customers and vendors.• Coordination with cross functional departments to ensure for smooth processing.• Ensured that operational metrics are properly maintained• Measured performance and growth for the city and give growth of 50% in the orders.• Sales of foodpanda marketing products to existing restaurant partners• Prepared different offers, close successful and profitable negotiations.• Ensured brand visibility is adequately present in the city. Show less • Managing & Leading the City’s Sales Team and onboarding all inventory (restaurants) on foodpanda.• Training, Monitoring & Evaluation of reporting teams.• Manage inventory of the city/Area and make sure the inventory is optimized on Sales Force, live and growing each month from the previous month.• Managing Non-Key inventory on the platform and ensuring that they have smooth experience.• Daily Monitoring of the onboarded restaurants and making fixtures in coordination with cross-functional teams.• Coordinate with cross functional teams to make sure restaurants is timely Activated.• Acquiring top strategic account.• Ensuring City Kpi’s i.e Vendor Cancellation, Dormant Inventory, Offline hours, and Deal acquisition.• Identifying and development of the new zone.• Aligning city team on the ongoing marketing campaign and ensuring that we acquire deals in the timely manner. Show less

  • Lead - Key Accounts Management - Lahore

    Jun 2022 - now

  • City Manager - Sales and Account Management

    May 2021 - Jun 2022

  • Senior Business Development Manager

    Nov 2019 - May 2021

  • Business Development Associate

    Aug 2018 - Nov 2019