Deep Enrich
Veck Zuo
59 followers
Shanghai, China
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About me
Technical Support Engineer
Education
上海海事大学
2015 - 2017学士 Mathematics and Computer ScienceActivities and Societies: 情报社
Shanghai Dianji University
2012 - 2015Associate's degree Computer Programming
Experience
Dell EMC
Jul 2015 - now-Daily provide technical support to customers globally and assist them to solve break-fix issues on Isilon.-Maintain CSAT reports and feedbacks from customers about our products.-Document the troubleshooting steps after we finish the zoom/webEx session with customers.-Collaborate with other teams globally and escalate hot cases to SME/recovery team if necessary.
Senior Technical Support Engineer
Apr 2023 - nowTechnical Support Engineer II
Jul 2017 - nowTechnical Support Engineer (Intern)
Jul 2015 - Jul 2017
Licenses & Certifications
- View certificate
Cloud Infrastructure and Services Version 3.0
Dell Technologies
- View certificate
Specialist - Technology Architect, PowerScale Solutions Version 4.0
Dell TechnologiesSept 2021 - View certificate
RED HAT CERTIFIED SYSTEM ADMINISTRATOR
红帽Jul 2022 - View certificate
Information Storage and Management Version 3
Dell TechnologiesAug 2017 - View certificate
VMware Certified Professional - Data Center Virtualization 2021
VMwareDec 2021 - View certificate
Specialist-Platform Engineer,PowerScale 4.0
Dell TechnologiesSept 2021
Languages
- 英语英语
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