Komal Kinger

Experience

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  Teleperformance

  Mar 2015 - Jul 2018

  • Provides direction, instructions and guidance to team, for the purpose of achieving a certain goal. • Define performance objectives, and determine acceptable performance levels.• Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies or flaws may occur in the decision-making for his/her area of expertise.• Provide recommendations for procedural improvements. • Interact with customers to provide and process information in Response to inquiries, concerns and request about Products and Services.• Accurately process and record call transaction using a computer and designated tracking software.• Offer alternative solutions where appropriate with the objective of retaining customers and clients business.

  • Team Leader

    Oct 2017 - Jul 2018

  • Subject Matter Expert

    Apr 2016 - Oct 2017

  • Technical Support Executive

    Mar 2015 - Apr 2016
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  Compunnel Staffing

  Jul 2018 - Jun 2022

  Working as Team Lead in Compunnel Inc. and have an Experience in handling End to End Recruitment. • Coordinate with the team and get the submissions as per the assigned target.• Provides direction, instructions, and guidance to team, for the purpose of achieving a certain goal.• Driving client requirements to successful resource accomplishment.• Manage the team of recruiters and support delivery.• Compiling of work report.• Strong experience working with direct clients.• Independently handled and deliver on requirements.• Motivating team members.• Feedback sessions for all the recruiters as per the time availability.• Grooming team members knowledge and skills in recruitment and calls.• Taking care of recruiter’s attendance and taking care of their leaves.• Performance review on weekly bases. Show less Worked as Senior Recruiter in Compunnel Inc. and we provide manpower to our U.S Clients. • Working with Citizens and GC and W2 recruitment. • Believe in Referral Marketing, Networking and Follow-up as pillars of success.• Helping USC/GC holders with Contract-to-Hire positions, Contractual and Full Time opportunities.• Management of entire recruitment cycle of Non-IT professionals – from understanding of client requirement initial screening / candidate interaction, interview scheduling, etc. • Resource Generation: Sourcing profiles through various channels like internal database, job portals, lead generation, advertisements, etc. to achieve manpower target. • Taking care of Active Candidates Timesheets every week. • Manage the overall interview, selection, and closing process. • Maintain Trackers / Status reports. • Provide proper training to new joiners related to Job board usage, internal tools, client portal and candidate selection process. • Evaluation of candidates for the requirements on the basis of skills, experience, and qualification.• Short listing resumes and conducting Preliminary interview. Show less • Source candidates using a variety of Job Boards like Carrier Builder, Monster, Indeed Etc.• Screen candidates by reviewing resumes and job applications, and performing phone screenings.• Working on LI / HI / IT / Accounting / Finance / Admin / Professional positions for best results.• Helping US Citizen/GC holders with Contract-to-Hire positions, Contractual and Full Time Opportunities.• Manage the overall interview, selection, and closing process.• Facilitate the offer process by extending the offer and negotiating employment terms.• Follow up with candidates throughout the hiring process.• Manage onboarding and new hire process.• Completing paperwork for new hires as needed.• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations• Working with Citizens and GC and W2 recruitment. Show less

  • Team Lead

    Jan 2021 - Jun 2022

  • Senior Recruiter

    Jun 2019 - Dec 2020

  • Recruiter

    Jul 2018 - Jun 2019
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  Alpha Silicon

  Jun 2022 - now

  Account Manager

  Joined as an Account Manager on Jun 2022. Taking care of client Co-ordination, communication, Leadership & Team Handling. Worked in the both IT and Non-IT domain. Dealing with the US clients. Independently handled more than 10 US clients.• Serve as the lead point of contact for all customer account management matters.• Build and maintain strong, long-lasting client relationships.• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.• Prepare reports on account status.• Handle inquiries and requests from customers and address their needs. • Manage the team of recruiters and support delivery.• Generate progress reports for clients and senior leaders within the organization.• Independently handled and deliver on requirements. • Feedback sessions for all the recruiters as per the time availability. • Grooming team member’s knowledge and skills in recruitment and calls. • Taking care of recruiter’s attendance and taking care of their leaves. • Performance review on weekly bases. Show less