Pawel Krystian

Experience

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  Capgemini

  May 2008 - Dec 2008

  Customer Service Advisor

  - handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network- delivering professional and prompt service to the customers- keeping records of all customers’ enquiries in the reporting system- analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

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  Oracle Corporation

  Jan 2009 - Jul 2012

  Technical Support Engineer - Systems Top Accounts and Connected Services

  dealing with hardware and software issues related to:- entry level, midrange and high end servers- disk arrays and tape libraries- storage management software- Storage area network- Solaris OS and volume managers (SVM, VxVM) software issues

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  Sun Microsystems

  Jan 2009 - Aug 2009

  Shift Manager

  - first point of escalation for Frontline agents. Single point of escalation when Operations Manager and Team Leaders unavailable.- monitoring the quality, to include CFI review, misroutes, transaction monitoring.- queue monitoring, ensuring requests processed within SLA.- coordinating /managing backline functions - providing excellent level of customer service, ensuring inbound requests are processed within required timeframes, providing updates to customers as required, escalating queries and complaints to relevant colleagues or Team Manager. Show less

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  IBM

  Jul 2012 - now

  SAN and NAS Administrator

  Administration of Netapp 7mode and cDOT systemsAdministration of Brocade switches, SVC storage, DS8K storageScheduling and performing code upgrades on SVC storage and fabric devices - switches and MPRs.Configuring copy services - Global Mirror, Metro Mirror, Flash CopyPerforming switch replacement process, including decommissioning and initial configurationManaging SAN Zones for fabric devicesProblem determination and resolution for reported SAN performance issuesMonitoring for SAN switch failures Perform Changes to Logical LUN Copy LayoutPerform Changes to Logical Disk LayoutManage Problems with Logical LUN Copy LayouttCoordinate break/fix situations for disk subsystemsReport disk allocation at the storage subsystem levelInvestigate storage devices performance for problems and changes Show less

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  Konopne24.pl

  Feb 2019 - now

  Company Owner