Pawel Krystian

Pawel Krystian

Customer Service Advisor

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  • Timeline

  • About me

    Company Owner at HB Cosmetics

  • Education

    • Jagiellonian University

      2005 - 2007
      Master's degree Middle Eastern Studies
    • Pedagogical University of Cracow

      2002 - 2005
      Bachelor's degree Political Science and Government
  • Experience

    • Capgemini

      May 2008 - Dec 2008
      Customer Service Advisor

      - handling incoming phone calls / e-mails from customers regarding technical issues related to: hardware, software and network- delivering professional and prompt service to the customers- keeping records of all customers’ enquiries in the reporting system- analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem

    • Oracle Corporation

      Jan 2009 - Jul 2012
      Technical Support Engineer - Systems Top Accounts and Connected Services

      dealing with hardware and software issues related to:- entry level, midrange and high end servers- disk arrays and tape libraries- storage management software- Storage area network- Solaris OS and volume managers (SVM, VxVM) software issues

    • Sun Microsystems

      Jan 2009 - Aug 2009
      Shift Manager

      - first point of escalation for Frontline agents. Single point of escalation when Operations Manager and Team Leaders unavailable.- monitoring the quality, to include CFI review, misroutes, transaction monitoring.- queue monitoring, ensuring requests processed within SLA.- coordinating /managing backline functions - providing excellent level of customer service, ensuring inbound requests are processed within required timeframes, providing updates to customers as required, escalating queries and complaints to relevant colleagues or Team Manager. Show less

    • IBM

      Jul 2012 - now
      SAN and NAS Administrator

      Administration of Netapp 7mode and cDOT systemsAdministration of Brocade switches, SVC storage, DS8K storageScheduling and performing code upgrades on SVC storage and fabric devices - switches and MPRs.Configuring copy services - Global Mirror, Metro Mirror, Flash CopyPerforming switch replacement process, including decommissioning and initial configurationManaging SAN Zones for fabric devicesProblem determination and resolution for reported SAN performance issuesMonitoring for SAN switch failures Perform Changes to Logical LUN Copy LayoutPerform Changes to Logical Disk LayoutManage Problems with Logical LUN Copy LayouttCoordinate break/fix situations for disk subsystemsReport disk allocation at the storage subsystem levelInvestigate storage devices performance for problems and changes Show less

    • Konopne24.pl

      Feb 2019 - now
      Company Owner
  • Licenses & Certifications

    • Oracle Solaris 10 System Administrator Certified Professional

    • Certified IBM IT Specialist

      IBM
      Dec 2015
    • NetApp Certified Data Administrator, Clustered Data ONTAP

      NetApp
      May 2016
      View certificate certificate
    • Brocade Certified Fabric Administrator

      Brocade
      May 2015
    • Brocade Certified Fabric Professional

      Brocade
      Sept 2015